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  • 0203 1766 247
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About DV247.com

We have over 33 years experience in the music equipment industry. Our staff have a wealth of expertise in music production, recording, guitars, software, PA systems and more.

DV247.com and Digital Village are trading names of DV247 Ltd. registered in the UK under Company No.08510728.

Head office:
Unit M
Chesham House
Chesham Close
Romford, Essex
RM7 7PJ, United Kingdom.

Contact DV247.com

To contact us with web enquiries, orders you have placed on this website, or about your account please contact our customer services team.

Tel: +44 (0)1708 771951

Lines open: 8.30am-7pm Monday-Friday
E-mail: orders@dv247.com

For telephone mail order, expert advice, price-beating, package deals and a more personal service contact our Retail Superstore

  • 01708 771991East London

Your Account

When you create an account, our system will remember your personal details to save you time when ordering in the future.

Security and Privacy

We do not sell, rent, exchange or disclose your personal details with third party companies or marketing schemes, only to the bank for payment purposes, and sometimes to identification services or the police for security and protection against fraud. All sensitive data is stored and transmitted in encrypted form and not accessible by system users.

Note: You must have cookies enabled in your web browser to use this website.

Frequently Asked Questions

We endeavour to offer the best customer service in our industry but if your question is not answered below please contact us on +44 (0)1708 771951

1. When will I receive my order?

Our Standard courier service normally delivers within 2 working days after dispatch for non-remote locations in mainland UK, 2 working days after dispatch for the rest of Europe, and up to 1 week after dispatch for remote locations.

If there are any problems processing your order you will receive an email or telephone call from our customer service team advising you as soon as possible.

If your order contains any products that are not in stock you will be contacted by a member of our service team with a supply date (ETA) when an ETA becomes available.

When your order is dispatched you will receive an email to notify you. You can then track each shipment by clicking on the tracking number on the orders page in the "My Account" area.

Orders placed Monday to Friday:
For UK orders, if all of the contents of your order are in stock and ordered before 12:30pm then the order is usually dispatched on the same day (but during busy periods within 2 working days) however, orders placed after 12:30pm (GMT) on Fridays or over the weekend are processed the following Monday. Non-UK orders are usually dispatched one day later.

Orders placed on a Saturday or Sunday:
Please do not email or call us on Monday morning for delivery details. All orders placed after 12:30 GMT on a Friday are processed the following Monday. If all the items ordered are in stock the earliest delivery will be within 2 working days.

Our courier will make two delivery attempts, after which the parcel will be returned to us, and your money refunded.

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2. How can I track my order?

You can track each shipment by clicking on the tracking number on the orders page within "My Account".

Please wait until after 6pm on the date of dispatch before tracking the delivery progress. (Tracking numbers are applied to our courier systems after the goods have been scanned into their systems at around 6pm.)

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3. My order is showing as ‘Shipped’ but I have not received it, what should I do?

Please contact us if you have not received your delivery within 2 working days of receiving the shipment notification email (Friday shipments can be expected from the following Monday onwards), please note that deliveries to remote locations may take longer.

To enable us to help you with a non-delivery issue, please contact us immediately after this expected delivery time has elapsed, or if the courier’s tracking page shows that the item has been delivered but you have not received it.

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4. How do I ship to an alternative delivery address?

To choose an alternative shipping address to your card billing address, you must first authenticate your card.

Please Note: Purchases made with Solo cards can only be delivered to the cardholders billing address.

How do I authenticate my card?

Visa Logo MasterCard Logo American Express SafeKey Logo
register here register here register here

Register for Verified By Visa
Register for MasterCard SecureCode
Register for American Express SafeKey

The next step is to go through the checkout and enter the card details and card address as normal, when you reach the very end of the checkout process (after you click ‘Confirm’) and have authenticated your card you will then be asked to input your alternative shipping address.

Where do I enter my alternative delivery address?

  • Register your card as above
  • Basket
  • Card Billing Address
  • Shipping Cost
  • Payment Details
  • Confirm Order
    • If your card is registered for authentication an alternative delivery Address is offered
    • If your card is NOT registered for authentication an alternative delivery Address WILL NOT be offered
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5. Where do you ship to?

Our website currently ships to the following countries:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark (except Faroe Islands)
  • Estonia
  • Finland (except Aaland Island)
  • France (including Monaco)
  • Germany
  • Great Britain and N.I (Incl. Isle Of Man)
  • Greece
  • Greenland
  • Hungary
  • Iceland
  • Italy (except San Marino)
  • Latvia
  • Lithuania
  • Luxembourg
  • Norway
  • Poland
  • Portugal
  • Republic of Ireland
  • Romania
  • Slovakia
  • Slovenia
  • Spain including the Balearic Isles (not The Canary Islands or Melilla or Ceuta)
  • Sweden
  • Switzerland
  • The Netherlands
  • Turkey
  • For Malta, Cyprus or Gibralatar, please contact us by email or phone for a shipping quote.

For all other countries that are not listed above, please contact our Retail Superstore or email exportsales@dv247.com

BFPO addresses
We cannot currently deliver to BFPO addresses as our courier does not ship to BFPO addresses. An alternative to this is to use the standard or residential shipping address and the correct country, and be charged the full shipping cost.

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6. How much does shipping cost?

We strive to provide you with the best possible delivery service throughout the UK, mainland Europe and the rest of the world. As part of this we offer FREE DELIVERY on all orders over £99.
To help us provide you with this service we use UPS Courier Services. Our base delivery rates are as follows:


  • Great Britain and N.I. (Incl. Isle of Man excluding Channel Isles) - Charge is £4.99(including VAT) and FREE for orders over £99
  • France and Germany - Charge is 10 € including VAT* and FREE for orders over 199 €
  • Republic of Ireland - Charge is 15 € including VAT* and FREE for orders over 199 €
  • Spain - Charge is 15 € including VAT* and FREE for orders over 299 €
  • Greece - Charge is 30 € including VAT* and FREE for orders over 499 €
  • Finland and Italy - Charge is 18 € including VAT* and FREE for orders over 399 €
  • Belgium, The Netherlands and Luxembourg - Charge is £13.99 including VAT*
  • Austria, Czech Republic, Denmark, Poland, Portugal and Sweden - Charge is £15.99 including VAT*
  • Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia and Slovenia - Charge is £19.99 including VAT*
  • Channel Isles - Charge is £29.95 including VAT*
  • Switzerland - Charge is £69.00 excluding VAT

For delivery rates to other countries, please contact a member of our sales team on 0845 0777 247 for a quote.
* Please note that shipping rates outside of the UK may vary depending on the size and weight of the goods and the delivery location. A member of our sales team will contact you in the event of this situation occurring. Our shipping charges outside of the UK cover one consignment only. Due to this we do not part ship to non-UK addresses.

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7. How do I contact DV247.com?
Please visit the ‘Contact Us’ section of this page.
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8. I have forgotten my password, what should I do?

Please click on the ‘forgotten your password?’ link and enter your email address to request a new password. If you still have problems logging in then please contact us.

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9. Why doesn't the charge in Euros or Dollars match the amount charged to my card?

If you have chosen to display the price online in Euros or US Dollars you will be charged and invoiced in UK pounds sterling as we do not accept foreign currency (as stated during the checkout).

At the point of payment, your card issuing bank will convert the amount paid in UK pounds to Euros / US Dollars using their current exchange rate. Please bear in mind our EURO / US Dollar display is a guide and that your bank exchange rate may be different to our online display which will reflect on your card statement.

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10. How do I return a product?

Please visit the returns section.

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11. What are the call charges for the 0203 number?

BT landline calls to 020 3176 6247 cost a maximum of 9p per minute. Call charges from mobiles and other networks vary, and normally cost the same as any other London number (same as 0207 or 0208).

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New to DV247

Akai
Rhythm Wolf Analogue Drum Machine

5-Voice Analogue Drum & Bass Synthesizer With 32-Step Sequencer, A Single Oscillator Synth Voice With Two Wave Shapes & Geniune MPC Pads.

£159.99

Akai Rhythm Wolf Analogue Drum Machine

not currently in stock, call DV for info

Focusrite
iTrack Dock Audio & MIDI Interface for iPad

Audio & MIDI interface for Apple iPad With Retina Display, iPad Air & iPad Mini. It features two channels with mic & line level inputs.

£169.00

Focusrite iTrack Dock Audio & MIDI Interface for iPad

not currently in stock, call DV for info

Waldorf
Streichfett Polyphonic String Synthesizer

Polyphonic String Synthesizer

£239.99

Waldorf Streichfett Polyphonic String Synthesizer

not currently in stock, call DV for info

Focal
Alpha 65 Active Monitor

Active Nearfield Studio monitor, 6.5" Woofer, 1" Aluminium Dome Tweeter, 70 + 35 Watts

£249.50

Focal Alpha 65 Active Monitor

not currently in stock, call DV for info

Akai
APC40 MKII Ableton Controller

USB Ableton Performance Controller, 5x8 Clip Launch Matrix, 8 Channel Faders, 1 Master Fader

£299.99

Akai APC40 MKII Ableton Controller

not currently in stock, call DV for info

Soulsby
Atmegatron Complete 8-Bit Monophonic Synthesizer

8-Bit Monophonic MIDI Synthesizer

£306.00

Soulsby Atmegatron Complete 8-Bit Monophonic Synthesizer

New to DV247!

usually shipped in 1-10 days

Warm Audio
WA76 Compressor

Discrete Compressor Limiter

£529.00

Warm Audio WA76 Compressor

Classic Compression Monster!

usually shipped in 1-10 days

Universal Audio
Apollo Twin Duo Audio Interface

Desktop Thunderbolt Audio Interface featuring 24bit/192kHz quality audio, two mic/line inputs, two line outputs and two analogue monitor outputs

£749.00

Universal Audio Apollo Twin Duo Audio Interface

in stock

Alesis
DM10 X Kit Mesh

Electronic Drum Kit, 6-Piece Kit With Black Mesh Heads, 4-Piece Cymabl Set, 4-Post XRack, Includes DM10 Sound Module

£899.99

Alesis DM10 X Kit Mesh

usually shipped in 1-10 days

Moog
Sub 37 Analogue Synthesizer

Paraphonic Analogue Synthesizer, 37-Note Velocity Sensitive Keyboard, 2 Modulation Busses, 256 Presets, Syncable Arpeggiator And Step Sequencer

£1,199.00

Moog Sub 37 Analogue Synthesizer

Pre-order now!!!

not currently in stock, call DV for info