Tech Support Utility — for Mac OS X & Windows XP
The Tech Support Utility is an easy to use program that can help you solve many common Pro Tools technical support issues, including:
- Error messages
- Strange behavior and performance problems in Pro Tools
- Plug-in performance problems
- Input and output problems in Pro Tools
- Launch problems
- Random application closure problems
- Unwanted demo period authorization messages
- Problems related to incompatible plug-ins and a list of installed plug-ins (and their versions)
For more information and downloads, please visit Pro Tools Support
Troubleshooting Sessions — for Mac OS X & Windows XP
The Troubleshooting Sessions folder contains Pro Tools session files for the following Pro Tools LE systems (Windows or Mac): 003, 003 Rack, Digi 002, Digi 002 Rack, Mbox 2 Pro, Mbox 2, and Mbox. (Please note that you may use the Mbox Output session to test the Monitor Outputs on the Mbox 2 Mini). These sessions can be used to troubleshoot the following situations:
- No input or output via S/PDIF connection
- No input or output via Optical (ADAT) connection
- No input or output via MIDI ports
- No audio out of monitor outputs
For more information and downloads, please visit Pro Tools Support