Customer Comments

We value your opinion and would like your feedback on our service whether online or in store, good or bad.

Read previous customer comments below and send us your own feedback here

Boris Cresnar, November 2009.

I would like to thank you for your fast delivery of the Marshall Class 5 amp. It works perfectly, no scratches, perfect shape, great order tracking service. I am very satisfied and because your services are well in order, fast and reliable, I will definitely buy from your store again.

Thanks

Steve Anderson, October 2009.

Just received my amp head today and wanted to congratulate you on some of the best service I have ever had on the web. Fast, efficient and a great product. I will be buying more from you very very soon.

Thanks

Phil Capone, October 2009.

Thought I'd take the time to say how Digital Village has been providing me with great gear at great prices for 15 years now. I ordered a Mackie 402-VLZ3 mixer on Sunday online and it arrived Tuesday - brilliant! Cheapest UK price too. So thanks a lot guys - I'll be back!

Thanks

Fernando Silva, October 2009.

I have just received here in Portugal my order of a valve amp and a mic. Everything is fine. The service was great. I'll be back for sure!

Thanks

Rob Hughes, October 2009.

Can I say it is a real pleasure to work with your company….service is fantastic, the people are fun and know their stuff, and the delivery service is excellent…prices are good too..how can anyone shop elsewhere?

Thanks

Iain Scott, October 2009.

Great service!! Flexibility in delivery makes it all better.

Thanks

Colin Jones, October 2009.

I was very pleased with the prompt service and ease of purchase. I will shop with you again.

Thanks

Francois Gadisseur, October 2009.

The transaction went very well. My parcel arrived very quickly and in excellent condition. Contact with the sales manager was very good and very friendly. I recommend your website! Thank you to you all!

Thanks

Sean Norris, October 2009.

Exceptional service. Have tried many companies, but none have been as fast as Digital Village. Excellent prices, shipping and delivery. I look forward to using this company again in the future!

Thanks

Donald Morrison, October 2009.

Having just purchased a Yamaha Stagepas 500 PA system , I found your service to be of a very high standard that I have rarely come across whilst shopping on the internet. I have bought quite a few musical items from you over the past few years, and would have no hesitation in doing so again. The prices are also amongst the most favourable to be found anywhere.

Thanks

Dave Perrin, October 2009.

Once again,I ordered goods online; this time a Korg Radias R, and the item was delivered less than 24 hours later, can't get better than that! The price was competitive and the delivery was free. Have used Digital Village before and will use again.

Thanks

Karina Anjah, October 2009.

Digital Village/dv247.com is one of the most competitive sites/businesses I have experienced - the site has an extremely comprehensive and wide-ranging selection of products and is easy to navigate, read and understand. It is also well advertised on the web, possibly too well, as I tend to avoid sponsored links as they often tend towards the higher priced bracket, which is certainly not the case. The only flaw, if the site has one, is that the product descriptions often lack the mention of one major beneficial selling point of a product, which is certainly addressed by your most excellent, polite and knowledgeable in-shop staff. The style of the site isn't possibly the snazziest or most designer-ish, but frankly I like that as it means that it is faster than some and easier to read. It is certainly one of the best priced stores this side of the Atlantic, especially when adding in the free delivery over £200, and truly way outbids any other online or local store for the product I was buying. My keyboard arrived in perfect working order within 48 hours of order; a purchase that has made me one happy bunny and that I have wanted for quite some time now, and at a price that I can justify for my budget. I spoke to three of your staff on the phone all of whom were really polite and helpful, despite the fact that I'm not very good on the phone and sometimes lack technical terminology. Each took their time to answer awkward questions, and also were kind enough to do quite a bit of double checking for me. Digital Village, dv247 is certainly a store that I would be happy to recommend and buy from again - it's been a pleasure.

Thanks

Wissem Boudhraa, October 2009.

I'm very very happy with the way my order has been handled, 3 days in all (and I'm living in France, the package came from UK!).

Thanks

Robert, October 2009.

Outstanding music store, in which I have always bought music stuff. Good security, good contact, great range of goods, great quality of service and very good prices for everything in the store. I highly recommend it.

Thanks

Derek Dale, October 2009.

Just got my Cakewalk Guitar Tracks 4 Pro through the door. As well as being the best price I could find on the net, it came 24 hours after I first rang..... wonderful service.

Thanks

Filipe Santos, October 2009.

Fast delivery, professional customer support and the product is in an extremely good condition. Certainly I will personally recommend this shop to anyone who is interested in purchasing music equipment and for sure I will keep purchasing my own equipment from this shop. A big thank you especially to Paul who offered incredible customer support.

Thanks

Emiliano Quirillo, September 2009.

The package has arrived today and it is perfect. The shipment was very fast, congratulations and thanks for everything.

Thanks

Renato Mirollo, September 2009.

Just wanted you to know that my Marshall 1936V cab arrived today in perfect condition. Thanks once again for getting this for me; it was definitely a pleasure to do business with you.

Thanks

Peter Lees, September 2009.

Thank you for fulfilling my order for the Fender bass. Your company dealt perfectly with personal and correspondance matters. I shall recommend you to my friends. Thank you once again.

Thanks

Olli Salonen, September 2009.

I'm very glad I finally ended up ordering items from DV247, as everything went brilliantly! My parcel arrived earlier than expected and items were well packed. The only problem I encountered was that there was a wrong item among the others in the original package, but DV247 arranged someone from DPD to pick it up, and sent me the right item even quicker! At first I thought "great, now I'll have to wait for them to receive the wrong item and then I'll have to wait for 1,5 weeks for the right one...", but the correct item was shipped as Expresspak via DPD and it was in my hands in no time, even a day before the DPD guy came to grab the wrong item. I should also mention that the wrong item was something that I had chosen for my original order, but I called DV to change it to another one later, so I think it probably was just an honest mistake and it didn't cause me any problems, especially considering how well DV247 handled the situation. Very good, will order from DV247 again!

Thanks

Owen Jenkins, September 2009.

Ordered on Saturday, arrived on Tuesday morning. Fantastic service, great prices. Well done!!

Thanks

Will Hatt, September 2009.

I purchased a guitar and amp via telephone, the person I spoke to was very helpful. They arrived the next working day as promised. When I plugged in and started to play, I realised the amp wasn't the sound I was looking for so I called DV247 and they organised a pickup for the amp. I chose a different amp that also came the next working day. I spoke to 3 different people and each one of them couldn't help me enough. Thanks for the help!.

Thanks

Carolyn-Jayne Vincent , September 2009.

The guitar is fab, I'm so pleased with it. I can't believe it arrived the next day and it was £93 cheaper than the place my friend recommended! I'm over the moon!

Thanks

John Foster, September 2009.

Excellent Service! I ordered at 2p.m. Friday and received the item at 1p.m. the following Tuesday. I was impressed by the e-mails keeping me informed of progress and also the text message advising delivery.

Thanks

Bartek, September 2009.

I received fantastic service from your Acton store staff on 1st September. I'm also delighted with the purchase.

Thanks

Nikos Tsatsaronis, September 2009.

Excellent service. Quick email reply. I'm definitely satisfied. I had a problem with my amp (since the day it was delivered to me). I send return request and the DV reply immediately. This was my second order. My first was a year ago (a MIM Strat and some other items). Again excellent service, safe packaging, competitive prices etc. I will definitely use DV for future purchases.

Thanks

Vincenzo, September 2009.

Actually you have the best professional service on the web. Best compliments and kindly regards. Vincenzo (Italy).

Thanks

Kim Steffensen, September 2009.

Very good prices and fast shipping - satisfied with everything - thanks a lot.

Thanks

Mark Preston, September 2009.

Once again my purchase from you has gone through easily and item delivered as requested. Faultless service once again.

Thanks

Andy Gibbs, September 2009.

I read a review on the M Audio Studiophile AV40 speakers Thursday morning, placed and order with DV247.com Thursday afternoon and by Friday lunchtime I had the warm sound from a pair of these superb speakers filling my office ... that is what I call an excellent service ... thank you very much.

Thanks

William Legg, September 2009.

Just a word to say what a great service you are providing for your customers! Exceptional delivery, pedal works great, great stuff, thanks again....and keep up the good work!

Thanks

Christine, September 2009.

I just wanted to say that I purchased a Yamaha Stagepas 300 Portable PA System from your Romford branch. Simon Speller was the sales person who attended to me. He was just excellent. I'm very pleased with my purchase and Simon's knowledge and manner were extremely helpful. I wouldn't hesitate to recommend Digital Village.

Thanks

Neil, September 2009.

I would not usually do this, but I feel that the customer service that I have been shown has exceeded my expectations so much, that I feel I should let your company know. A few years ago I used to purchase much of my equipment from a different supplier. This was simply because of the costs. However, their customer service was pretty poor, so I emailed your company about a price match. Paul Taylor from the Birmingham store quickly got back to me, gave me a price match, and the item was sent out and delivered within a day or two. Since then, if your campany has had the product in stock, I have only dealt with you. I always used to order my purchases online. Now I only ring Paul and he deals with any price matching and ordering as soon as I request. Even more recently, I requested the PSI number of an order, so that I could claim an additional item from the manufacturer that the item was made by. I left this right until the last day, (my own fault), but one quick email in the morning, and within an hour of you opening, I was sent the details that I required so that I could take advantage of the offer before the day (offer time) was up. I have made several orders with Paul over the last few years, and cannot say how thankful I am. Extremely quick and efficient. He will always help straight away, whether either on the phone or by email. I hope that he gets rewarded for his efforts, because I have never come accross a person as helpful and efficient as Paul as far as customer service is concerned, (especially in the Pro Audio World!).

Thanks

Elly, September 2009.

Many thanks for your quick delivery of our keyboard. We were very impressed with your service and very competitive prices! We will certainly recommend your company. Many thanks. A satisfied customer!!!!!!!

Thanks

Cyrus, September 2009.

Hi Stacey, just wanted to let you know that my replacement Arturia Analog Factory wotsit arrived at 9am-ish this morning! Apart from the logistical feat of getting the dud one back from me and a new one to my door with 3 days, which is exceptional service, your personal attention to my plight and communication at every stage has turned a potentially frustrating situation into an entirely positive experience. As a result I will certainly be checking DV247 before any competitors when it comes to future gear requirements, and have copied your company's 'feedback' e-mail on this trail, in the hope that someone senior reads it and gives you a big fat bonus (or at least the rest of the day off!). Great work, thanks again.

Thanks

Maurice Lohrke, September 2009.

The Fender TBP-1 Preamp arrived on Friday, which guaranteed me a rocking weekend! It's an amazing unit, with a great tone, the deep bass is unbelievable, with an absolutely natural sounding tone, really versatile. I am totally happy with this preamp and I would like to thank you very much for your perfect customer service. I will recommended you to a friend of mine, who also wants to buy a TBP-1.

Thanks

James Craighead, August 2009.

Great service, up to date website, ordered an amp and needed it next day and it arrived. In this day and age I was shocked, would definitely use DV247 again.

Thanks

William Legg, August 2009.

Wow, what fast delivery! I am impressed! Great stuff!

Thanks

John Wakeman, August 2009.

Just a quick thank you for my Rode NT1-A mic. It arrived safely today less than 4 days after ordering and that includes the weekend! Just claimed my extra Rode mic for $1, couldn't be happier.

Thanks

Steve Tinling, August 2009.

Hi, thanks for fast processing and delivery of my order.

Thanks

Mr. S Gill, August 2009.

I've been a Digital Village customer for about two years now, and haven't had much trouble. I tend to use the Birmingham store mostly, and usually visit it if I need to pick up a product or receive one-to-one advice or actually see a product.

Last week I was kindly assisted by a few members of your Birmingham team to decide on purchasing a piece of software. However the stock was to be sent from the Cambridge store (as only they had stock) for arrival by this Monday (yesterday). However the Cambridge store had delayed the dispatch until Monday, hence I had half a day wasted as I came to work from home to receive the package. My father had been kind enough to be at the house in the morning should it have arrived then.

However, as above, the item was not going to be received as scheduled.

I called the Birmingham store and a helpful member named Paul explained that the product had only been dispatched Monday, apologised for the error, and made a very genuine effort to make sure I received the parcel today, even though I was unable to be home.

I have now received the parcel and received a phone call from Paul to check I have received it.

Yes there was a large failure, but the effort to make sure I was helped and taken care of was even greater. This is what great customer service is about. When a retailer makes a mistake, they make a greater effort to satisfy the customer.

What was also pleasant to notice was that some retailers will try to satisfy the customer by ‘slagging off’ or rebuking another store or department within the same company to make themselves look better. Paul did not do this. He mentioned that the stock person from the Cambridge store was extremely reliable and may have had a genuine issue locating the product. I oversee a customer service operation as a small part of my role at my work place, and this is a healthy approach to running a multi-store business. I think this is very honourable.

I hope to purchase from DV in future again, especially because I know Paul and the Birmingham team will be dedicated to making sure I am happy. They took a failure and turned it into an opportunity to keep a customer rather than lose one.

Please pass my compliments on to the entire Birmingham team for the honesty and unbiased nature of their advice, and in this occasion, especially Paul for dedicating his efforts to ensure I received my product and did not go without for too long.

Bryn Saunders, August 2009.

Thank you for my order; recieved in good condition. Quality product at an excellent price. Highly recommend your company. Will shop again soon.

Thanks

Luigi Bianchi, August 2009.

Thank you for existing! Wonderful service, good prices. Ciao, Luigi, Rome, Italy.

Thanks

Duncan Turner, August 2009.

As an adult learner in the keyboard field, I am greatly impressed by the advice and demos given by Steve and Matt in the Southampton store. They helped me avoid buying the wrong product and I am very pleased with the Korg SP-250. Friendly advice from people who know what they're talking about and a competitive price too!

Thanks

ROMELIO BOONE, August 2009.

many thank's for faster delivery, and communication (i speak not good english)you are to be congratulated for the excellent services,i bought an amplifier for the first time and i am very happy, already forgot all stores where i used to buy an always gave me a headache, note 1000 for digital village.

Thanks

Glen Burdekin, August 2009.

Superb service - again! And VERY competitive prices. Many thanks.

Thanks

Wolfgang Bittmann, August 2009.

Wow that was fast! Thanks for fast delivery, updated my Logic Pro without any hassle, great price plus: got it 6 weeks before it will be available here in Germany - super. I read about your great service in Logicuser.de forum. Have a great day you guys!

Thanks

Steve Bonney, August 2009.

I have now had a couple of purchases from you, and have to rate you 5 out of 5. Wonderful service, I'll be back for more.

Thanks

Alexander Symon, July 2009.

Amazing service guys. Great prices and fast, secure delivery. No complaints at all. Lush bass and good bundle package.

Thanks

Benjamin Horrigan, July 2009.

Pair of Behringer MS20 studio monitors received nice and quickly. There was a cable missing from the box, which I suspect must have been Behringer's fault rather than Digital Village's, but DV sent a replacement cable all the same - brilliant service!

Thanks

Paul Overton, July 2009.

To whom it may concern. Today we held our first outside rock concert, Bitterne Park's Big Pinic at Bitterne Park School, Southampton. The event could not have taken place without the help and support of Pat Windebank and his team from the Southampton store. They supported us with sound all day and helped set up equipment for the event. We are so grateful they were able to give up their time to support the school. Pat is always a phone call away to resolve any problems we have at whatever time of the day. Thanks once again, bring on next year!

Thanks

Lee Champion, July 2009.

I would like to thank Steve Witherington at the Barnet store. I found him and the company in general very helpful and efficient. I was told I would receive my Behringer PMP2000 on the Tuesday following the placement of the order on the Saturday. My amp arrived at 11:00 on the Tuesday morning in excellent condition. I am very happy with the service I have received. Digital Village did exactly what they said.

Thanks

Artur Lukasik, July 2009.

Thanks for the transaction - great service - superspeedy shipment.

Thanks

João Rosas, July 2009.

Excellent!! Delivered right on time and with everything in perfect condition! See you soon!

Thanks

Mike, July 2009.

Thank you very much for the quick service and delivery! Ordered Tuesday morning and it came Wednesday morning! Thanks again.

Thanks

John Abson, July 2009.

Line 6 Amp arrived yesterday exactly as promised. Many thanks for an efficient and friendly phone service, will definitely use DV again.

Thanks

MC Koluman, July 2009.

Very professional. Fast dispatch. Thanks!

Thanks

Francis Eckersley, July 2009.

I purchased a pair of Sennheiser HD 380 Pro headphones from your Romford outlet on the telephone sales line mid/late afternoon on 9.7.09. Your sales person was very helpful and accommodating. Furthermore, he was able to ensure that I received the goods on the next day. Brilliant service!

Thanks

Steve Rogers, July 2009.

I ordered a guitar case. Your delivery was quick and your price was keen!

Thanks

Fabrizio Dell'Aira, July 2009.

The amp I ordered has been delivered, the goods are perfect and the packaging was intact. Thank you very much for your perfect service.

Thanks

Daniel Robertson, June 2009.

I would like to thank you regarding my recent purchases. The prices for the items obtained were the lowest I could find using price comparison websites. The items were then delivered quickly and securely and I was notified effectively of delays to one of the items.

Thanks

Barry Wilkinson, June 2009.

Edirol UA-4FX. Ordered by phone.

My first purchase from you but certainly not the last.

Very pleasant and helpful salesman and overnight delivery. What more could one ask. Many Thanks.

Thanks

Graham Madden, June 2009.

Brilliant service. I ordered my Soundcraft Gigrac 1000ST on the web Tuesday night and received it on Thursday afternoon, 2 day delivery to N. Ireland. Magic! Product also fantastic and a great price!

Thanks

Rita Smith, June 2009.

A great service; I ordered Tuesday after 4pm and the item arrived before 9am Thursday. My Grandson is over the moon with his Gibson Les Paul Swamp Ash Studio guitar. Thank you very much.

Thanks

Nick Gray, June 2009.

Tip Top! Ordered my Shure C606 on Saturday and it arrived the following Tuesday!

Thanks

Martin Jenkins, June 2009.

I would just like to thank you for a faultless transaction; the guitar is amazing and the service was second to none.

Thanks

McClements, June 2009.

Excellent service once again, thanks!

Thanks

Herbert, June 2009.

Thanks to Nick and Richard in the South London Store for being patient while I was on the phone trying to use my debit card using the customer support offered by my bank, which took 30 minutes after the store had already closed. I've travelled all the way from east London. Thank you guys!

Thanks

Michael Johnson, June 2009.

Brilliant service. Delivery fast, efficient and communication excellent. My first stop for any gear needs in future.

Thanks

Lawrence Haynes, June 2009.

Just a quick thank you for the excellent service received on my recent Roland GR-20 Guitar Synthesizer purchase. Although this item was out of stock when I purchased, it was very quickly acquired by DV247 and sent out immediately to me and I ended up receiving the item within a week of purchase. Very well done guys! I'll be back!

Thanks

Sacho Parvanov, June 2009.

I would like to express my high level of satisfaction with the product I ordered and the speed of delivery. Thank you for your service. I will use it again at first opportunity.

Thanks

Mihaly Tunkli, June 2009.

Perfect service, thank you!

Thanks

Jim Rawcliffe, June 2009.

Thanks for supplying a superb product at a great price so quickly! A1 service as usual.

Thanks

Chris Bird, May 2009.

I've just taken delivery of an M-Audio Oxygen V2. Good price, speedy delivery, and the product is great. A well satisfied customer who would not hesitate to use you again, or recommend you to others - I actually came to you following a recommendation from a colleague of mine.

Thanks

Peter Wood, May 2009.

This was the first time I've bought from DV247. The prices are very competitive and the delivery was quick. I am impressed and will certainly be back.

Thanks

Ian Tyler, May 2009.

I recently rang a number of the DV shops, (namely Cambridge, North and East London), trying to source and ask information about bass guitars. Everytime I was greeted by professional, helpful people who answered my dumb questions without a hint of sighing! Eventually I placed an order through East London and was expecting to have my goods in store after the 1st June so was delighted when I had a call on the 19th May to say everything was in stock. I was initally nervous about buying without seeing, but all staff reassured me that I seemed to be making the right decisions based on my requirements - these were proved to be correct when the guitar came yesterday. Many thanks for a superb service and I look forward to dealing with you again.

Thanks

Martin, May 2009.

I have just received safe delivery of the acoustic guitar I ordered on Mon 18th, this being Wed 20th. How you guys got me the guitar so quickly is beyond me. The price was very competitive and the customer service excellent. Kind regards to all from Northern Ireland.

Thanks

David M, May 2009.

As usual Richard of the Southampton Branch gave me first class service when I ordered Cakewalk Sonar 8 Producer upgrade to my originally purchased Sonar 6 Producer. It was Richard who advised me back in 2006 to purchase the product plus Kinetic 2. At the same time he sold me the Rode NT1A microphone and M-Audio FireWire 410.

Always so pleasant and informative. Never loses his enthusiasm for the work he does for Digital Village. Pleasure to do business with the company, in many ways because of the personal service I have received from him when asking for advice on products.

The first time we met him was when my wife and I visited Southampton by train on a VERY COLD and WINDY day down there, can't recall exactly but sometime around 2000 to 2001. After much searching we found the little shop and I believe it was Cubase we bought at the time but I moved to Sonar in 2006 not having done much work with Cubase as it planned out.

It was in 2003 that we retired and moved to Grimsby to live, but as you can see we still keep in touch.

Well pleased with everything. Wish you Digital Village and Richard all the very best for the future.

Andrew Morgan, May 2009.

I am so pleased with how you dealt with my order for a guitar multi effects processor. From acknowledment of my order to being informed of despatch and finally such a quick delivery from you by UPS. You do obviously care about customer satisfaction. I will definitely come back to you in the future.

Thanks

Krzysztof Kula, May 2009.

A wonderful performance of the contract. Quickly, professionally, on time and the cheapest. My Xenyx came days earlier than planned, 220V EU adapter included. Since today it is my favourite music store. Thank you for the successful shopping and regards, Krzysztof, Poland.

Thanks

Mark Rhodes, May 2009.

Made an enquiry about a software plug in for Logic (EZ Drummer). The member of staff knew the product and gave me the help and advice I was looking for. I placed an order at around lunchtime and the box arrived before lunch the following day. Within an hour I was up and running, great service - thanks!

Thanks

John Hedges, May 2009.

I'd just like to give you some feedback on your Southampton store.

My son bought a Synergy system at Xmas and recently upgraded to Cubase 5 - all your staff in the shop have been a pleasure to deal with but two in particular have spent a lot of time (and patience!) with us... that's Richard and Steve. They are a great credit to your business, are knowledgeable, kind and demonstrate the best facets of customer care - because you feel as if they genuinely do care, for the client, for DV and for getting things done right and done the right way. They also all have a great sense of humour which always helps in a busy environment where attention to detail is really important.

I encouraged my son not to buy on-line but to go somewhere where he would get help and guidance - your guys do this in spades and we would never go anywhere else now for any hardware or software.

Just thought that credit where it's due... customer care is a rare commodity these days and it shows why a bricks and mortar business is still really important (coming from me as Business Development Manager for a Web Design/Development e-commerce agency that is praise indeed!)

Best wishes

Valter Costa, May 2009.

Excellent service and price, I would recommend to anyone. My Marcus Miller bass arrived very fast and in excellent condition.

Thanks

Kevin Iles, May 2009.

Just received my order, (Fender American Strat) so I thought I'd drop you a line. I know that I can only speak about my current experience but I must say that I am really impressed. Your website is easy to use, the ordering process straightforward, transit prices fair and parcel tracking excellent. But most of all, your prices are brilliant. I only found one company to be cheaper, but with delivery it was all equal. Anyway, I would not hesitate in you using you again.

Thanks

Kevin Walker, May 2009.

The service from Digital Village in Romford has been brilliant. Roy and Mark are always extremely professional and courteous. Nothing is too much trouble and they take time with the customer. The goods are second to none and the guys never try the hard sell. This makes me feel like I have time to make an informed choice whenever I purchase from there. The atmosphere in the store is friendly and the products are amazing.

Thanks

Trevor, April 2009.

I purchased a pickup for a harp and a Roland amp from 247.com. I needed further advice and spoke to Mark, who was superb. Mark was clearly very knowledgable and gave excellent customer service.

Thanks

Terry, April 2009.

I just want to say that the service I have received from DV was far in excess of my expectations. I received my order within 24 hours of phoning, and the invoice arrived the next day... Service of this calibre is rarely seen in this day and age....I can not recommend DV enough. Many thanks from a customer who is already looking for their next purchase on your site.

Thanks

Samuel, April 2009.

Thank you very much for super fast delivery of Europower PMP1280S powered mixer. I am totally delighted with the quick response and product purchased. I will recommend you highly.

Thanks

Heidi Aellen, April 2009.

Well, what can I say? Absolutely superb service from ringing Gareth up in Sales and going from knowing nothing about DJ Equipment to knowing something useful with the patience and knowledge received from Gareth to a fast and furious delivery!!! After sales helped also. Would recommend your fabulous web site and service without hesitation. Well done!

Thanks

Chris Ellison, April 2009.

First time I've ever purchased from DV247 and I couldn't be happier. It took me seconds to find what I was looking for, delivered the exact day I expected as well. Will be shopping here in future!

Thanks

Johan Forsberg, April 2009.

Amazing prices and next to nothing to ship to Sweden. Great customer service on phone and e-mail!

Thanks

John, April 2009.

I have had a positive experience dealing with DV247. I live in Guernsey in the Channel Islands and as such, have special VAT and postage considerations. I have found the staff at your Southampton branch to be most helpful and informed. I particularly wish to praise Pat and Richard for going the extra mile and making me feel like a valued customer. I will be happy to use DV247 again.

Thanks

Daniel Martínez Río, April 2009.

Everything is OK with my guitar case, just perfect. The shipping was quick and careful.

Thanks

John Peyton, March 2009.

I recommend this site to anyone. The service has been excellent. I recently bought 2 items and they were delivered as promised and on time. Thanks to all at dv247.

Thanks

Tim Kramer, March 2009.

I just wanted to thank you for the professional handling. Yesterday I received my PRS Soapbar three days (shipping to Germany!) after having placed my order. The price included shipping is 45% below the German market. I will definitely recommend your store to colleagues and friends!

Thanks

Dieter, March 2009.

Very positive feedback from Germany. I ordered a Vintage Guitar VSA 535 Cherry Red. To be honest, I was not sure if I could trust a company abroad and do such a deal by internet - some friends and collegues warned me. But they were wrong, everything was fine: quick and safe transport, clear information, good price, best quality of service - better than I have ever seen in Germany. And, last not least, the guitar is wonderful. Thank you very much, this was not my last order.

Thanks

Harmeet Virdee, March 2009.

Simply brilliant! This is so much more than just a web company. I needed some technical advice and all the staff were very friendly and knowledgeable. I ended up getting exactly what I wanted and am chuffed. Looking at my next purchase already! Thanks to Adam at Acton !

Thanks

Ray, March 2009.

Just used dv247.com for the first time and it certainly won't be the last. The goods ordered were delivered really quickly and securely and at a very competitive price.

Thanks

Ruth Kenward, March 2009.

Good speedy service, everything as described - thanks..

Thanks

Marc Geurden, March 2009.

Today I received my gold Variax 700, a beautiful item. My compliments for the way my order has been handled and shipped. A++. You have won a regular customer.

Thanks

Lorenzo Franco, March 2009.

Good price, good service, kind and courteous staff; Nick from the Birmingham store is great!

Thanks

Laurent Duflos, March 2009.

Good job guys. Great prices, efficient and friendly communication. Let's do some more business soon! Regards.

Thanks

Christian Vergara Jimenez, March 2009.

Hello, I´m a foreign customer, and I had some issues with my delivery that were not Digital Village's fault; they responded so well, and they took care so I´m happy now, enjoying all the items I bought. I want to Thank Digital Village for taking care of every detail, I totally recommend them.

Thanks

Michael Cass, February 2009.

Hi! Just to say that I am hugely impressed with the service I have recieved from Digital Village over the past week. Every order has been delivered the next day, a.m. , despite the free delivery charge. I would also like to add that my B-Stock item is in 'as new ' condtion, with not a mark to suggest it is not brand new. I will be recommending you to friends and family.

Thanks

Dave Morris, February 2009.

Hi there at dv247! I placed order on 12th Feb; the item was out of stock but I got a reply the next day and was given a estimated time of shipping of the 18th Feb. The item was shipped on the said day, to which I received another email, and it arrived on the 20th. Great customer services, fast delivery and great prices. I would certainly purchase from you again. Thanks, Dave.++++++++++++++++++.

Thanks

Calum Morris, February 2009.

Well, amazing I have to say... I ordered a Jackson RR3 on Friday, I didn't expect it to even be scanned until Tuesday, but it was dispatched late Monday and then was here Tuesday... straight out of the box the guitar was 100% playable it just had to be tuned, 10/10.

Thanks

Tomás O' Reilly, February 2009.

Couldn't be happier with the level and quality of service; first class in all respects! Keyboard only took two days to be delivered, and the price was unbeatable. Definitely will recommend your shop to my friends and music students, and will do business with you again. Many Thanks!!!!! Tom

Thanks

Philip Cupples, February 2009.

I have now had 5 orders with you. The last one came as part shipments and got me the goods required in good time. Your method of carriage and tracking facility is first class. Your prices have been excellent too. Many thanks.

Thanks

Margaret Newsome, February 2009.

Hello I would like to say a BIG THANKS to your customer service department for their prompt assistance and pleasant manner. The best team I have spoken to in a long time; really great!!!!!!!!!

Thanks

Stefano Fiori, February 2009.

Thank you! Great communication, rapid order, good price; 10+ A+.

Thanks

John Pocknee, February 2009.

Just to let you know that I am delighted not only with your excellent service - a Tyros 3 took under a week and the stand was next day delivery - but your prices knock spots off of some of your competitors! Many thanks to all concerned.

Thanks

Paul Ashmore, February 2009.

The first time I used Digital Village was to buy a Synergy production PC in mid January; which can I add, are so well built and do everything you could want a computer to do (except make a cup of tea). Ever since then I cant stop driving up to the shop every Saturday and buying anything from hardware synths to cables. What I like is the fact that you can go into the shop and there's enough staff to accomodate the amount of people in the shop. You're not kept standing there waiting for a shop assistant to become available and you're immediately asked if you would like any help or assistance. Also the knowledge and understanding these guys have about music is second to none, I'm sure they could supply info to the most inteligent of producers. Plus the shop staff don't look at you with a puzzled look on their face when you ask about something simple like wether the hardware synths have assignable low pass oscilator cutoffs. For this reason and many others I give Digital Village a 10 / 10 and can't say a bad word about them. Great prices, brilliant customer services and great product range. DJ Rolley Will Records, London.

Thanks

Gareth Ace, February 2009.

Great Product, Great Price, Fast Delivery, Great Service - thank you!

Thanks

John Kalomiris, January 2009.

Ordered (and just received) three products and you include one europe travel adaptor!!! FOR FREE!!! THATS WHAT I CALL PERSONAL CUSTOMER CARE! IT WAS LIKE A CHERRY IN A BIRTHDAY CAKE!!!! Needless to say I'm very satisfied with dv247. Low prices, excellent package better than expected!! Fast shipping and on time!! I'll defenitely buy (only) from you in the future! Very very very satisfied! THANKS AGAIN! JK.

Thanks

David J Stewart, January 2009.

Thank you so very, very much for an absolutely all round first class service. My two orders were delivered promptly, the goods were packaged superbly, and of course the quality of everything I received was second to none. Your prices are very good and communication for the items which were out of stock was excellent (I did have to wait a wee while for the amplifier, but I realise that was totally out of your control, and you kept me right up to date with the latest news on the item by e-mail)... thank you.... I just wish more companies would follow your example. Digital Village will DEFINITELY get my custom again in the near future, and I would have absolutely no hesitation in recommending you to my friends and family. Thank you again for a pretty near PERFECT all round service.

Thanks

Sophie Stalnikiewicz, January 2009.

Just Perfect! Of course very good prices but also excellent communication. My order was not available immediately. I had the choice to keep my order in place with or without refund or cancel. I kept my order in place. Another mail when my order was shipped. It can't be better. Thanks and Happy New Year to you!

Thanks

Stefan, January 2009.

Hello, I ordered my guitar on Sunday and I recieved it on Thursday. UK to Belgium in 4 days. Great, thank you very much. Great deal, best prices and see you soon.

Thanks

Damian Doherty, January 2009.

Thank you for the great internet store you are running! My goodies were delivered right on time in perfect condition.

Thanks

Stan, January 2009.

Nice people on the phone, great service/handling and of course great prices, thanks! Possible new customers, try it!

Thanks

John Norris, January 2009.

Thanks for great service. From the time I ordered my instrument to when it arrived I was kept up to date with emails and the tracking number. This was really useful as it allowed me to get a good idea of what date and time my package would arrive so I didn't have to waste time waiting around. The free UPS service is great and the instrument was in perfect condition with no damage to the packing. All in all I will order from you again, not only for price but for the good service. .

Thanks

Robert Collinson, December 2008.

Just to say THANK YOU for the great deal on the software I purchased from you. You are the by far the cheapest on the net and you also provided the best service. The Item was delivered the next day and at Christmas time. Hats off to you and UPS for that. I will be using you again in the New Year to buy a surface controller as soon as I have made up my mind which one to have because they are all price beaters.

Thanks

John Norbury, December 2008.

I recently bought a Yamaha StagePas 500, mic & stand from dv247.com. The price could not be beaten, which is what attracted me to the company. Since placing the order I found that neither can the service, it is nothing short of fantastic. Very friendly, knowledgeable staff - made me feel as if I was dealing with a small local family business. The speed of delivery was phenomenal - full marks all round. I am about to buy a wedge monitor and I won't be going anywhere else to buy it. Many thanks - I am more than impressed!

Thanks

Stuart Hyslop, December 2008.

I have bought numerous items from DV over the past year, firstly because they are normally a lot cheaper than everyone else and secondly because they are always helpful and pleasant to deal with. I always recommend them to friends.

Thanks

Hunter J, December 2008.

Excellent service. Speedy secure delivery and well packaged. Easy from ordering online to delivery. Thank you.

Thanks

Steven Gardiner, December 2008.

Duncan Maletka at DV Cambridge has gone beyond expectations to resolve an issue with an electronic drum kit missing part. At this busy time (Xmas), I'm so impressed with his constant attempts to help. I'll be buying more from Digital Village specifically because of him. Thank you!

Thanks

Mark Keohane, December 2008.

Hi, just wanted to say thanks for the excellent service, especially so close to Christmas. My order, guitar and amp, arrived in 3 days extremely well wrapped for transit and with the best prices on the 'net as well. This is the second time I have used DV and would go out of my way to do so again. Thanks!

Thanks

Martin, December 2008.

Absolutely brilliant, I ordered my amp head on Friday afternoon and it arrived today (Tuesday). I am very impressed, seeing as it's very close to Christmas, that my order arrived so quickly, I have once again received great service from Digital Village. I would just like to say thank you!

Thanks

Alain Vielmas, December 2008.

The Roland electronic drum kit arrived safely in the south of France. Very good price, Very good quality instrument. Well packed and perfectly protected for shipment.

Thanks

Janey Ginman, December 2008.

Order just received. Thank you for the good communication regarding this long awaited instrument - the UPS tracking system was great!

Thanks

Pete Walker, November 2008.

Excellent service all round - my order for a guitar was put in Wednesday evening, and it was delivered by courier early Friday morning. Absolutely perfect condition, well packaged, very helpful customer service from Digital Village. Very impressed and pleased with the brilliant service, and I would therefore unreservedly recommend dv247.

Thanks

Roberts Lapsins, November 2008.

It is a pleasure to have deal with you! Customer service provided by you is excellent! I am absolutely sure, I will make orders at Digital Village in the future! You are pure professionals! Thank you!

Thanks

Daniel Polwarth, November 2008.

I want to thank the staff at dv247 for your great service over the years I have been purchasing from you. I know there are many musical instrument shops online, and many of them are priced competitively, but there are very few that offer the quality of service I have received from dv247.com. I have made many purchases from you ranging from guitars to software to keyboards, and I have always had the very best customer service experience. Even when returning items, you have always gone out of your way to be polite, thoughtful and accommodating.

At a time when the retail sector is being squeezed due to circumstances beyond our control, I feel it is particularly important to highlight good service and reward excellence. So I writing to you to say thank you for all you have done, and rest assured that I will be placing many orders with you in future.

I would recommend your excellent shop to anyone!

Thanks

Evangelos Georgiadis, October 2008.

I just received my order, all goods ordered are okay and on time.

It's the first time I’ve ordered guitar accessories over the internet (since I could not find them in the local market) and I’m certainly going to order again from your good selves as I am very satisfied with your service.

Thanks

Dr. Peter Ashton, October 2008.

Hi,

I just wanted to leave feedback for this order.

I was completely blown away with the sound quality from these monitors... even my wife was impressed :)

I will definitely buy from DV again (in fact, I've already placed another order).

Cheers,

Andrea Salvatici, British Museum, October 2008.

I wish to thank you for you professionalism and experience.

A pleasure to deal with you.

Dr. Keith Stewart, October 2008.

Just a note to say very many thanks for the prompt delivery of the order.

Great price and service - will definitely recommend you and use you again.

Lee Drumster, October 2008.

I bought a bit of M-Audio kit from Digital Village, and was very impressed with the professional service.

These guys are the real deal!

I'd previously bought from another company, whose name I won't mention... I came across Digital Village, and the experience has been second to none!

These guys/girls are great, so get down to your nearest store and explore all the good things behind their doors.

Thank you Digital Village.

Keep up the gooood work!

matt, October 2008.

Full marks to DV247 (Rachel in customer services) for sorting out a problem as soon as it arose.

I ordered a Roland synthesiser for my son's birthday and we were both disappointed when it didn't arrive on the day promised.

However, on phoning DV247 and making a disgruntled complaint they not only speeded up the delivery but also sent a keyboard stand too to make up for the disappointment of missing the birthday, which was great.

What impressed me most was the realisation that DV247 go out of their way to give a good service to customers.

Their phone operators are accessible and polite and willing to put things right. That kind of service makes all the difference.

I'll be recommending DV247 to others for sure.

Edward Paul, September 2008.

Good Afternoon,

I have just received my microphone and am very pleased.

Full marks to yourselves and UPS for such efficient service!

I have added your website to my 'Favourites' list and hope to do business with you again.

Kind regards,

Mateusz Z, September 2008.

Last week I bought Mackie Speakers from you.

The customer service provided by Mr Paul Taylor (DV Birmingham) was excellent!

Thank you very much for your help and cooperation. That was one of the best customer services I've ever experienced.

Once again THANK YOU

Kind Regards!

Gareth Cobb, The Fold Studios, September 2008.

We received the AKGs this morning so now that's everything. I can genuinely say "nice doing business with you".

... Thanks again for your excellent service, and thanks to Dan, who is a star!

Kind Regards,

Chris M, September 2008.

Hi,

Straight forward ordering process and as promised, the Yamaha Motif XS arrived the next day.

I can honestly say that it was amazingly well packed.

Thanks DV247

Matt, August 2008.

Once again a great service from your Southampton branch.

All I wanted was a DI box and a couple of cables that would have cost about £50 but thanks to the kind gift of the staff member's discount I only had to pay £40.

I have always used your store and certainly will continue too in the future.

Ashley Clay, August 2008.

First time buyer to DV247.com, VERY satisfied with my purchase!

Reliable & fast delivery.

I will definitely be a returning customer to DV!

Lawrence Haynes, August 2008.

I have just completed my last order for some time so I would just like to express my sincere thanks for great products, great service and extremely competitive prices.

I did have a minor problem with my studio monitors but this was handled with great professionalism by Tina in your returns department - thanks Tina.

I shall be back for any other minor requirements but a big thank you to everyone concerned for your excellent service so far.

Baz, August 2008.

I've visited literally 100's of music shops over the years and thought that my first visit to your Romford outlet was going to be the same as most of the other music shops (sell you what they can, then get you out of the door quick-sharp). How wrong was I? Wrong, very wrong!

I dealt with unarguably, the easiest sales person I have ever dealt with (Simon, DV East London - even carried my stuff out to the car, there ain’t many that'll do that!).

Not only did I get a great deal on what I purchased, they also managed to get hold of a specific item which they do not normally stock or advertise on this website and then pulled out the stops to try and get it to me the next day!

100% satisfied customer who will be returning!

Cheers!

Milton, August 2008.

In July 2008 I bought an Alesis Andromeda through Dv247.com and I was attended all time by Tom O'Shea (DV East London). Throughout all the process Tom informed me with detail.

Good price, fast and secure shipping, and excellent treatment!!!

I will buy again in DV with complete confidence.

Thank you very much!

Tiago Fezas Vital, August 2008.

I just want to thank the great support and professionalism of Caleb Hill (DV North London). I've ordered a Baja Telecaster and he sent me a great guitar with a great setup (that he carried out).

Looking forward to buying more things from DV247. This was my first time at this store and surely I'll soon be ordering again.

All the best .

Tiago

Pedro, July 2008.

I'm writing from Portugal just to thank you guys!

Your service is 100% professional. My order arrived perfectly and super fast!

And thank you for the extra mains adaptors.

Cheers

Håkan Hedberg, July 2008.

Just want to tell you that you've handled me and my order as all companies should but can't; with feeling and knowledge.

I can tell by the smell (recently assembled) of the guitar, that as soon it arrived to you from Fender, it just said "Hello" to your staff and went straight away to Sweden and my place in 2 days.

It’s not only that your people at DV know how to handle your customers, your prices are very competitive!!

When ordering from you, I saved at least about 200 pounds (!) on the item I bought, that you sell for 437 pounds!!

Now, guess where I suggest my friends should shop..... ?

Once again, thanks for good support and see you on the DV247 site! :)

Piotr, July 2008.

My eyes have opened due to shopping in your store and I am thankful for it. As you can see, it is possible to save due to proper knowledge...

THANK YOU VERY MUCH.

Jamie, July 2008.

This website is 100 percent.

I ordered some speakers and I’m really happy with them.

When you ring them their customer service is great.

Had no problems, recommend to anyone.

Ivan Martinek, June 2008.

I would like express my gratitude to one of your excellent staff, Mr Paul Taylor (DV Birmingham) for the Sales & Technical Support.

I am really impressed with the first-class customer service that I have received from Mr Taylor and want to show my sincere appreciation with his great professionalism and friendly services with regard to my recent purchase of a Yamaha NP30S 76-key lightweight keyboard.

Due to the international character of the order (shipped to Brazil), the purchase and delivery was not a straightforward process. However, Mr Taylor was always really keen to help. He showed good product knowledge and was enthusiastic and patient in answering my questions.

In particular I was impressed with the promptness of our communication. I always received a reply to my emails within a few minutes!

Please convey my sincere thanks to Mr Paul Taylor for the first-class customer service. It was a pleasure to do shopping at Digital Village.

Stuart Benson, June 2008.

Hello,

I feel I must thank you for your excellent service.

I ordered on the 16/06/2008 and received my order on the 17/06/2008...

Brilliant service.

Graeme Wheeler, June 2008.

Just a quick mail to say thanks for a great service! Ordered my soundcard on Sunday...it arrived Tuesday safe and sound as described and very well packaged!

It works a treat...I’m a VERY happy bunny!

Thanks again...Top Notch!!

Make from Finland, June 2008.

Thank you for very fast and nice service.

I'll be back! :)

Emma Messer, June 2008.

I just wanted to say a huge thank you for your help with a recent school order. I have waited 3 weeks for delivery of items from another supplier - with no prior notification of any delay. I cancelled that order and placed the same request with you last Thursday - and the items were received in school today, in time for Recorder Club as promised.

Simon Russell, June 2008.

Really impressed with your speed of delivery & very competitive price...

I always used to use ******* but saw on the net that they are going out of business.

I'll always use you in future.

Thanks again.

Jonathan Bailey, June 2008.

Stunningly good after-sales service.

Replacing faulty mixer very quickly with pick up arranged at no expense. I would have been happy to receive the mixer repaired but this level of care certainly ensures my loyalty!

Alejandro Márquez, June 2008.

My first order here and I am very happy with all the process: very fast shipping, good price, articles well packaged, and all working very well. I'm very happy as well with your customer service because it is very fast and resolves problems very quickly.

I only have to say that I like my AKG C411 L a lot, and it sounds better than I thought. Many thanks, it has been a pleasure buying from you, I'll buy again soon.

Nicholas Eley, May 2008.

Just wanted to say thanks for the excellent service. I'm very pleased with my Edirol R-09H, the price was very good as was the customer service, and very prompt delivery. Well done!

Kind regards.

Riki from Macedonia, May 2008.

Hello!

I have been going to DV for the last 2-3 years and what I value most is the sensible, informed advice which I invariably receive. As a result I have been satisfied with everything that I have bought.

I will talk to Caleb again and take his advice before making any decision to buy something.

Peter Britton, May 2008.

Just a quick note to thank all at Digital Village in Cambridge and especially Graham Buxton.

I have been going to DV for the last 2-3 years and what I value most is the sensible, informed advice which I invariably receive. As a result I have been satisfied with everything that I have bought.

The follow-up service has also been excellent. You can't get this level of service with a totally internet based company.

Thanks again, Peter

Andrew Pearce, May 2008.

Dear Sir,

I received the Marshall MS-2 Micro Amp I ordered from you today so I would like to take the opportunity to praise the speed of delivery (it arrived less than 48 hours after order) and it came securely packaged, so as a customer I can’t really ask any more then that! So cheers and keep up the good work.

Tony, May 2008.

I just wanted to express my thanks for the excellent service I received from DV247; and specifically from Paul Taylor (DV Birmingham).

I called and spoke to Paul regarding the Traveller range of guitars and ended up a few days later ordering a Speedster. Throughout the whole process Paul was very helpful and informative. I originally intended to purchase the guitar mail-order, and had not decided from which vendor. It was Paul’s attitude that made me decide to purchase from DV247.

I ordered the guitar one day and received it the next. Great service. Very pleased with the Speedster too!

Alistair Price, May 2008.

Hi,

I've just taken delivery of a Tapco Mix 100 - quick delivery, as I only ordered it yesterday. I've dealt with Digital Village in Birmingham once before and both times spoken with Nick. Very helpful and knowledgeable. I've recommended your company to the rest of my band on the basis of the experience I've had.

Michel Maree, May 2008.

Hello,

I just received my order after 2 days.

Best price, best service...

Many Thanks,

Mike Curtis, May 2008.

Attention Chris Skew (DV Birmingham). Just to confirm the Hiscox/Yamaha case arrived this afternoon. Very pleased with the 1st class service and the way in which my order was handled. I will not hesitate in recommending yourselves to my fellow musicians.

Thank you once again for the excellent service received.

Kind regards.

Antony Smith, May 2008.

I'm slowly assembling a home studio and have found DV 247 to be my first port of call.

Prices are competitive and service is excellent.

I have received all my orders next day which for me is absolutely brilliant!

Matt Ward, May 2008.

Superb service - all arrived on time and as expected.

Thumbs up from me!.

David Withers, May 2008.

Just received my Yamaha Guitar (ERG 121). Excellent item and perfect service.

Carry on the good work, you have a service that I thought had gone a long time ago.

Thanks again.

Tom M, May 2008.

Once again, thank you very much for your amazing service. My order arrived in next to no time at all...very satisfied.

Martin from Bolton, May 2008.

I just want to say thanks you to Chad at Digital village in Birmingham.

I come from Bolton and I used to buy stuff from ***** ******* in Manchester but the staff there became very un helpful to me so I decided to look elsewhere to find the equipment I wanted.

I rang Digital Village and they invited me down to their shop to listen to a number of monitors, I also purchased a synth and some outboard gear. They gave me a good deal and when I did come across a problem with one of the monitors they rectified the problem for me.

I still continue to purchase equipment from Chad at Digital Village who is always asking me how I am and goes that one step further to make the customer feel wanted unlike the service I felt I got from ***** *******.

I heard that ***** ******* were now in trouble, well I know why. Good manners equals good business in my eyes. Thanks Chad and all at Digital Village.

Stephen Haunts, May 2008.

The other day I ordered a set of Bluesky Mediadesk 2.1 monitors from you. I would like to say how impressed I am with your service. I like the fact that my order status was emailed to me, keeping me informed. Also, the ability to track the package with UPS was great.

I took receipt of the monitors this morning at 11am. I was honestly expecting them to turn up Tuesday after the bank holiday.

So thanks for a very efficient and fast service. The monitors are in perfect working order and sound great. I will definitely be using Digital Village again.

Ike Nossel, Blueroom Music, May 2008.

Hi there,

You recently processed a fairly hefty order through your Clapham Branch including a complete HD 3 system for our studio upgrade.

Service was excellent. Advice was excellent. Prices were good and highly competitive.

I can't praise you guys enough for the smooth way you operate and in particular Rab Nath who was a trooper throughout!

I would recommend you to anyone and thanks!

鈴木宏昌 (Hiromasa Suzuki), April 2008.

Hello. I received software "Ministry of Rock" today. I really appreciate your good service. I am going to install the software now and hope everything will be ok. Thanks.

Neil Hodnett, April 2008.

Hi All,

I would just like to say a big thank you for a first class service.

I ordered my Line 6 Pocket POD online at 22:00 on Wed 23rd April. I received confirmation emails very quickly. My order was delivered today by UPS.......amazing service!

I would highly recommend DV247.com to anyone!

Again, thanks for a speedy and professional service. I will be dealing with you again.

Simon Watkins, April 2008.

Hi Folks,

Great Service! I placed the order on Tuesday and the item was with me the next morning. It's now all plugged into the mixer and working and sounding great!!

I have bought my whole studio through you guys as your prices are so competitive and delivery really is "next day". The site works well and the range of equipment is massive. Everything from mic stands to whole studio setups and the best range of Guitars ever.

Geoff Grandy, April 2008.

I have used Digital Village several times for the purchase of various bits of audio equipment. The sales chaps have always impressed me (thanks Andy in Southampton) and I am always made to feel welcome even though I am not the world's greatest spender.

DV's prices are good, and even if kit isn't available at the time, it is delivered within a couple of days.

I'll keep using Digital Village and have recommended it to others.

Many thanks chaps. You're doing a great job!

Eddie Hazeldine, April 2008.

D.V. A breath of fresh air! I was amazed at the excellent communications and efficient service from ordering to delivery. I will certainly shop at D.V. again, and reccomend your website to all my musical friends and colleagues.

Many thanks.

Mark Carroll, April 2008.

Just a quick e-mail to say thanks for the goods listed below. I live in the Orkney Isles (at the very tip of Scotland) and it can take forever for goods to be delivered. The gear arrived yesterday, 6 days from the order being placed, which is excellent especially as it was also over the weekend.

The cost of postage and packaging is also usually extremely excessive when getting gear delivered up here, so free P&P is a definite positive. The equipment arrived well wrapped and in perfect condition.

On top of that, the price was fantastic!!!!

I buy a lot of musical equipment (I'm terrible for changing guitars) and I will not be looking elsewhere in the future - Straight to DV247.

Tom Chubb, April 2008.

Ian, Thanks again for your help on Friday which was a very nice change to the service at *******!

Tom

Shaun, April 2008.

Hey DV, I received my new M-Audio NRV10 today and I just wanted to say thanks for the prompt and professional service ;) I will definitely order from you again.

Stephen Worner, April 2008.

Buy from DV247.com with complete confidence. I bought a Strat from them within the last week after trolling the internet and I find that the price was pretty darn reasonable, the delivery was pretty darn quick and this customer is pretty darn satisfied!

Thanks a lot you guys (and girls) - just keep doing what you're doing, it works!

Brian Fish, April 2008.

Just to say thank you for the excellent service. I ordered a microphone over the weekend and it arrived very well packed early on Tuesday morning and I am now happily using it.

Jeremy Sherman, April 2008.

Thanks for the quick service . Fender Baja Telecaster arrived in plenty of time for my son's 21st .

Nice guitar and the best price around.

Marian Valko, March 2008.

I ordered (from Slovakia) a Yamaha P-70 digital piano. The product arrived in 10 days.

I am very satisfied with the quality of services and competitive price. You have a strong capacity to sell plenty of your products in Central Europe!!

Happy customer from Slovakia. Marian.

Madoc Davies, March 2008.

I ordered a computer from you a couple of weeks ago and it was great experience to have the questions I needed to ask answered clearly and concisely and incredibly helpfully.

This also matches the other great experience I've had shopping with you - thank you very much!!

Bruce McIsaac, March 2008.

I needed software for my son who has missed a lot of his school work this term due to serious illness.

I needed it fast for the Easter holidays so he could catch up at home. I rang the Cambridge store and spoke to Mark Lofts about 3pm, only one copy left (in Romford). Ordered/paid in 5 minutes and received next day.

Also got the best price I'd seen anywhere! Excellent all round.

Huw Jones, March 2008.

I deal with the Southampton branch and they always provide excellent service and the best prices. I've used lots of other suppliers but these fellas are the best I've found. Top notch!

Paul Hilton, March 2008.

I would like to say a big thanks to the staff at Digital Village. In paticular Paul, who I spoke to in customer service, a very helpful guy who sorted out my problem within minutes.

Thanks also to Dave at the Birmingham Branch who was very helpful.

Delivery times and Product prices are hard to beat. Thanks Guys. Highly recommended. I will shop with you again.

Sean Mullins, March 2008.

Just recieved my Spider Jam. It's brilliant, service and delivery first class.

Frances Thomas, February 2008.

Digital Village is 110% trustworthy and the absolute best online music store, I placed my order with them 12:50pm and received my sons microphone the next day!!!! I searched the internet for a cheaper deal and could not find cheaper than Digital Village. I would highly recommend this store, Keep up the good work. A big pat on the back for everyone at DV247.COM

Kamila Adamus, February 2008.

Thank you for great service, high quality products and fast delivery. You have my full recommendation.

Steve Grant, January 2008.

I would like to thank Graham, Mark and Conner,At the Cambridge shop For all they help and understanding. Thanks again.

Dan, January 2008.

Spoke to a very helpful chap at the Birmingham store about a Line 6 amp, who matched the cheapest web price I had found plus I had the benefit of cheaper shipping! It arrived the next day. Great service, ten out of ten.

Noel Warn, January 2008.

A great service from the guys in North London, They had everything I wanted in stock and although it was only two items they gave just that little bit extra that makes shopping there all the more worthwhile. Very satisfied and very happy. Thanks

Selina Wagstaff, January 2008.

Great service. I ordered two products online late at night on 21st January, received a confirmation email early the next morning and the goods were delivered 23rd January. Very slight mark on the top of one of the monitor speakers but not enough to send back as hardly noticeable, otherwise everything arrived in very good condition and very prompt service..

Duncan Moss, January 2008.

I think you are a great company. Friendly, flexible, helpful and reliable. Great for a gigging musician.

Mahmud Khan, January 2008.

I loved you lighting fast delivery....the last time I bought my guitar from a site I wont mention, they kept me waiting "3 WEEKS"....and you guys did not give me the time to rest properly, honestly, please never let your delivery speed slow down.

Matt, January 2008.

Excellent service from your Southampton branch, didn't originally have what I wanted in stock but they were able to order it in, saving me much hassle. Will certainly use you again for future purchases. Many thanks again.

Brian Criddle, January 2008.

This is the Best company I have ever dealt with .The Bristol branch were so helpful with my drum set and picked it up the same day. I had a new kit with in two days. 10 out of 10. Thank you.

Dave Hubbard, December 2007.

Fantastic service and to the point nice one!!!!!!!!

Graeme Foord, December 2007.

May I say a huge "THANK YOU" to Richard at the Southampton Store. The service I received from you was second to none and the delivery time was two "Next Morning". Absolutely superb service. I will most certainly be using Digital Village in the future. Thanks again.

Henry Lambourne, December 2007.

Right, I rung up about 003 Digidesign factory and instantly got through to a competent brilliant member of staff that quickly answers all the questions I fire at him plus gives great advice and suggests extra options etc. The next day I ring again, buy the item with a recommended external hard drive and the guy saves me a couple of £100 on the external hard drive and gets it shipped instantly. Next day I receive my stuff that I got chucked in and 3 days later, (it was a Thursday I ordered) so on the Monday I got the 003. A fantastic service and great to speak to someone who actually cares about it all and knows their stuff.

Nick Thompson, November 2007.

Spot on service. I bought a Squire Jazz bass. Although they never had it in the Birmingham Digital Village store they said they could have one sent up from their warehouse for me to pick up. And they had it in the Birmingham shop to pick up after 2 days. Thanks.

Michelle, November 2007.

I just want to commend you on your fantastic service. I ordered a MIDI pedal for my husband's birthday on Monday 12/11 at 2.30pm and it arrived the next day at 1.30, less than 24 hours !!!!. Your price for the product and delivery were the best on the net and I'm sure my husband will be using yourselves in the future. Well done.

Oliver Sacker, November 2007.

Just wanted to congratulate you on your great customer service. From the efficient tracking of orders to the very quick delivery - I will continue to use you again in the future.

Colin Boyd, November 2007.

I have just received my first order from yourselves. Fast, efficient and at a very competitive price. Why choose competitors when you can give such great service?

Chris Perry, October 2007.

Thanks to all at Digital Village for the lightning fast delivery. I needed to add a couple of extra powered speakers and a new mixer to extend my band's PA rig for an outdoor booking this coming weekend. We will be competing against the noise of fireworks. Everything arrived today, one day after I placed my order, giving me loads of time to test the new gear before the gig. Cheers, much appreciated

Robert Whitehead, October 2007.

I am absolutely delighted with my order. The fact that it arrived 2 days earlier than originally advised was a pleasant surprise! The Vox AC30CC2X is absolutely stunning, sounds fantastic, I will return shortly to buy a nice new guitar to go with it :-)

Lee Campbell, October 2007.

Brilliant. Brilliant. Brilliant. mail strike proof, too. thank you!

Anthony Hartnell, October 2007.

I received Sonar 6 Producer Edition recently and I am very pleased with the service that Digital Village provide. This is the only place I could find that sell Sonar 6 for the £99 (bargain). The ability to track the order via UPS was a nice touch too. I will definately use you again. Thanks guys

Ken Burke, October 2007.

I can't praise the brilliant products & service from Barnet store enough. The staff there have been consistently excellent over the past several months in providing first class advice, great deals and delivery. As a keyboard player, I haven't performed in public for many years and drastically needed to update all my equipment, from recording to professional performance gear, so I'm not just looking at one-off purchases. Added to which, my knowledge of the latest electronic wizardry is sketchy to say the least, and Barnet store staff were able to guide me through it. Digital Village can supply the whole range of what I'll need, so I'm a committed ongoing customer. I'd be very happy to recommend DV to anyone, any time!

Matt Rodriguez, October 2007.

As a music teacher and composer, I have purchased many items through Digital [and music] Village over the last few years, and had consistently high service, from product advice to being offered the best deals. I experienced some problems with my recent items [Alesis IO|2 and Plugsound Pro] that were dealt with in a friendly, efficient and approachable manner by Simon in sales and Paul in service dept respectively. As i expressed at the time, I was and am grateful for such a professional and courteous support. I continue to be a very satisfied customer of Digital Village for these reasons, and implore you to maintain the exemplary standards of knowledge and service which I have experienced from all areas of your company!

Adrian Triggs, September 2007.

Hi, just to say thanks for excellent service, speedy and superbly packaged. Best regards!

Simon Mees, Atlantic Videos, September 2007.

Received today. Many thanks for the reliable service. I certainly will use you again.

Gary Downes, September 2007.

I received my guitar this morning, thank you ever so much for your superb service, and quick delivery.

I've been waiting to get my hands on the particular model for a while and everyone I tried was out of stock. You guys came up trumps.

Will certainly be keeping my eye on your page.

Keep up the great work.

Paul Overton, Music Teacher, September 2007.

I am a music teacher at Bitterne Park School Southampton. I would like to thank Pat Windibank from Digital Village Southampton for his excellent service and support for the school with their recent orders.

If we have any problems Digital Village / Pat are always there to help straight away.

Sarah from Salisbury, September 2007.

I recently demo'd various keyboards at your Southampton branch. I was very impressed by the customer service, especially the support from Andy. His expertise and help was invaluable in helping me choose which keyboard to choose.

The competitive package that Andy and DV247 arranged was by far the best deal, and I would recommend them to anybody.

I will certainly buy from them again. 10/10 for Andy and DV247!

Huw Llewelyn-Jones, September 2007.

Digital Village Southampton have provided excellent service when equipping our Forensics Phonetics Laboratory with Audio PCs and equipment. Highly recommended.

Alan, September 2007.

Just a quick email to thank you for great prices and a good, speedy and very cheap delivery. I hope to use you again in the future.

Chris Mitchell, September 2007.

Hi,

Just wanted to say thank you for delivering my order so promptly.

Rang Chad in Birmingham at 10.30 Tuesday 28th to order a pedal, arrived by UPS 3.30 Wednesday 29th.

Many, many thanks, will certainly be buying more from you in the future!

Alex Flynn/LX, Dance Music Artist/Producer, August 2007.

I'd just like to say thanks to the team once again for your services. My web order arrived within 2 days of ordering, which is a great turn around. Working in electrical retail as I have done for the past 3 years, I can appreciate the day to day pressures that you are under.

You should be proud. Keep it up!

Dan Abbatt, August 2007.

I'm just emailing to say that I am substantially impressed with your service.

The staff in the Southampton branch were real helpful in sourcing an EMX1 for me, and not only that… but I ordered it on Saturday and received it today, Tuesday, as promised! I didn't expect to receive it today, I was even prepared to wait a few days for the dispatch and whatever, but no. Bam. Here on Tuesday. So far I've spent over 3 hours playing with this thing, which clearly wouldn't have been possible without you guys at Digital Village.

So all in all, awesome service. I will be using DV247 again (Possibly to buy a MicroKorg) and I'll point others towards the Digital Village stores if they're looking for professional staff who really know what they are talking about.

Thanks Digital Village, you kicked a**.

Gracie, August 2007.

Hi, my name is Gracie, I am a busker and singer/songwriter.

I got in touch with your manager in Bristol, Paul Wyatt, to ask him his advice on buying a PA, as after 38 years I was thinking of going out on the road again doing the pubs and clubs, and selling my CDs.

The last PA I used was the old H.H. gear, you needed a forklift to get it about. Paul advised me to buy Mackie gear, I did and it is great. Paul was very helpful, and if I ever need any more gear I shall go straight to Paul.

It must have been hard to sort me out as being an old git I don’t understand the new things of today, but Paul sorted me out without making me feel small.

Thanks again all the best.

Chris Barker, August 2007.

I recently placed an order for a Mackie mixing desk and FireWire module, headphones, pair of active monitors, and similar equipment.

DV247 quickly responded to all my questions prior to purchasing and offered helpful advice, and I was also pointed towards MV Education for school orders, which I did not know about as I’d not personally used DV247 before.

All the equipment arrived quickly, it was very well packaged and there appears to be no problems. I’m still in the process of setting everything up, but so far everything seems to work fine.

Good prices, helpful staff, good delivery times, no complaints!

Kevin from Buckinghamshire, August 2007.

I’d like to say your customer service has been excellent.

Really good, well done. Good web site, easy to use. Great price, free postage.

You got things sorted for me very quickly and returns were no problem even though I stupidly threw away the box.

I have found one of your staff in particular very helpful - Mr Simon Speller.

Nothing has been too much trouble for Simon he has made things very straight forward, he telephoned Korg to make sure the unit I wanted was in stock and arranged for it to be sent out to me.

I will continue to buy my musical instruments etc from DV247.COM because you are by far the best music retailer on the web.

Rob Blackett, August 2007.

My first order. Here’s some feedback.

Really good, well done. Good web site, easy to use. Great price, free postage.

Fantastic communication emails, I knew what was happening all the time. I love the “click to track” feature. Works well.

Item was well packaged.

Great customer experience, I will certainly be expecting to use you again.

This was a great relief after trying to deal with an alternative retailer where merely being polite, let alone being informative, is too much to ask for. (I often used to go to this alternative retailer only to come out wishing I had stayed at home and gone to some internet based forum for some advice.)

Thanks!

David Kenny, August 2007.

I would just like to say thank you for all the help in organising my computer to be built at short notice to travel to Lanzarote.

I am very pleased with Steven Scott's (Acton branch) service, I would be happy to use you again and to recommend your services to my friends.

Richard from Maidstone, August 2007.

Just wanted to give you some positive feedback about your Cambridge shop. I contacted this shop a couple of weeks ago and spoke to Graham about buying a Rode K2 mic. I have to say he was really very helpful and spent a good while explaining the differences between the K2 and similar models - relating personal experience rather than just quoting specs.

Consequently, I was so pleased to find a music tech shop where staff were genuinely polite and friendly, informative, and didn't try to pressure you into a sale.

I will definitely be using your Cambridge store again and will be telling my friends to do the same.

Keep up the good work.

Mr. Drake from Kent, August 2007.

Less than 24 hours from ordering on the net to receiving the product at my door. Thanks, that is service.

Lawrence Haynes, July 2007.

Thank you for delivery of my Squier Stratocaster received this morning via UPS as promised by yourselves.

Excellent service once again.

Paddy C. from Kent, July 2007.

Many, many thanks for your swift delivery of this order, it arrived within 24 hours of being placed.

I've not yet had a chance to install and use Tracktion 2, but it comes most highly recommended by a friend of mine, who is another of your customers. Can't wait to set it up over the next couple of days.

Once again, great service.

I'd also like to add that before I ordered Tracktion from you, and I have to say that your web site is most highly informative, I had one technical query concerning a MIDI connection to a laptop PC - I called my nearest branch (again, your web site was lead me there), the telephone was answered within about 20 seconds (and by a human being) and my query was solved inside of a minute.

Paul Signer, July 2007.

I recently used the North London store via telephone to order a soundcard. I found the service excellent and the staff knowledgeable. I would also like to particularly mention the member of staff that helped me. His name is Harry, he was extremely helpful, polite and had a good sense of humour. He is a credit to your company.

My goods arrived exactly when i was told, the service I received was quick and efficient. I would highly recommend your company.

Kathy West, July 2007.

Hello Duncan (DV Cambridge),

Many thanks for the professional and courteous way you dealt with our enquiry (and order) on Friday.

Best wishes

Nicky Slater, July 2007.

Andy helped me define and receive my software, so please give him a huge payrise, extra drinks after work and many pats on the back. He was of brilliant service to me and is a great refection on your company.

In my world customer service that stands out wins and keeps business. You are now on my radar to use again.

So thank you.

Lawrence Haynes, July 2007.

Just a quick email to thank you for the excellent service I have received on the above order. I placed this order online on Tuesday evening 17/7/07 and I received the equipment before 9.00am today, Thursday 19/7/07 via UPS.

I can confirm that I received exactly what I had ordered and, even though I have not yet had chance to check the equipment is in full working order, I am extremely pleased with the service I have received so far.

Today I have placed another order for a couple of guitars and intend to place future orders over the coming three months.

Thanks again!

Ian Drake, July 2007.

Less than 24 hours from ordering on the net to receiving the product at my door. Thanks that is service!!

Phil Smith, July 2007.

Could really do with an amp a bit sooner than it looks like you'll be able to get hold of one, so I'd be grateful if you could cancel the order and refund my card.

Apart from the amp (and your communication has been excellent in keeping me informed on this), I've been really impressed by your service and I will certainly consider purchasing from you in the future - thanks very much for an excellent online buying experience!

Mrs. Carol Blight, July 2007.

As a digital music newbie I found Sam Verhaest's telephone assistance & advice invaluable, thank you Sam.

I look forward to coming to grips with this new technology, an experience made easier by your website & helpful member of staff.

John Cully, July 2007.

Hi Chad (DV Birmingham),

Received Vocalist package this morning - superb service... will recommend you to my muso friends.

Róbbi Skæra, July 2007.

Pro Tools works perfectly - through my own incompetance, I failed to make it work immediately, but customer support was very helpful and it is now running extremely smoothly.

I will be coming back to Digital Village, Acton Branch, to buy hardware to further my home studio setup. Everything's great, I hope to continue doing business with you. The branch manager in Acton is helpful and competent, knows exactly what he's talking about, I couldn't be more satisfied.

Thank you very much for existing!

Teet Velling, July 2007.

Dear DV,

I have received my amplifier in the most perfect shape you might imagine.

Thank you very much and wish you all the best!

Matthew Moore, Studio Manager, WAES, July 2007.

Just wanted to say how well packed my recent order was. Sometimes things get a bit knocked about by the delivery guys but my latest order was really well insulated.

Not sure who did it but the packing slip was signed by Paul.

Thanks for great service.

Matt Edwards, July 2007.

I purchased a Shure SM 58 from yourselves. The delivery was very quick, the packaging was excellent and protective, and all the equipment was in first class condition.

Not only was I extremely happy with my order, I will also be telling all my fellow musician friends about your excellent service.

Mick from Rochester, June 2007.

I would like to thank your Romford store staff for being so helpful when I reserved and purchased a Behringer 2442FX mixer and effects pedal. The mixer was waiting for me at the store after I drove up from Kent last Saturday to see it and the effects pedal was delivered by courier on time.

And your prices are so competitive that I will definitely be hoping to buy more equipment from you in the future.

Paul Egan, May 2007.

Hi, just thought I'd drop you a line to say that the guys over in the Birmingham shop deserve a consistency medal for cracking service with a smile. I've dealt with them now (Paul Taylor in particular) for several years and have NEVER found them to be less than fantastic when it comes to service and helpfulness. Please give them a pat on the back from me!

Cudo, May 2007.

Thank you for the excellent price match and very fast delivery of the Line6 Toneport UX2. I'm totally happy with your efficient, friendly and helpful service.

Jeff, April 2007.

Many thanks for superb service. Ordered yesterday around 4; delivered here this morning at 11.

Nigel Williams, April 2007.

Just a quick note of thanks for all the clear technical support you have supplied in sorting my order. The efficiency and clarity you have provided in sorting problems has been greatly appreciated, very useful and reassuring. Thank you so much for all your help. I will eagerly promote your services where possible and look forward to further purchases with you. Many Thanks.

Bruce, April 2007.

Fantastic Service, Amazing Product (Rode Video Mic), Thanks ...e

David Mwaniki, April 2007.

Just to say that on your website you were dead right about the quality of the Beyerdynamic TGX58 microphone.

I do a lot of live gigs and this Beyer mic easily beats the Shure SM58. It cuts through nicely in my PA system. Its even better sounding than my Audio Technica ATM 610 which is almost double the price - It has a beautiful warm full crisp sound. I purchased this microphone in your North London branch and am well pleased with the results and the great price you offered.

Terry Clemson, March 2007.

Thank you for the prompt dispatch, and delivery of my recent purchase, one JBL Eon Sub. Although a "B Stock" item it was in very good condition, and I am very pleased with my purchase.

Keith Neill, March 2007.

Most mail order suppliers are now very similar in terms of price, delivery speed etc. However, the quick and efficient way you dealt with the faulty V-Amp I received was fantastic, and I will definitely be using you for all my future purchases.

Michael King, March 2007.

Just a note to say thanks for dispatching the above order - the Alesis A6 Andromeda Synthesizer - to me sooner than expected, in the light of the supply problems you must have had. I received the goods on Friday and am very happy with it. The service from you has been excellent and I look forward to placing another order for some gear as soon as my wife will let me!

MJ, March 2007.

Product: Logic 7.2 Upgrade. I ordered on Wednesday, it arrived on Thursday, and everything was in order and as expected. Much appreciated!

Tom, March 2007.

I have received the keyboard and stand. The delivery was very prompt. Well done, I will certainly pass on the news to others.!

Steve Crane, March 2007.

Once again, Paul Taylor and his guys at the Digital Village store in Birmingham sort things out! The number of times these guys (and especially Paul) have gone over and above what's really required is incalculable. They know their business, understand their customers and only suffer from a shortage of space!

I don't know if you guys run any formal appraisal scheme for your employees but he runs a slick, helpful team up at Brum: people who seem to genuinely enjoy what they do and understand it from a real-world perspective. They don't know everything - how could they? - but if you ask something that's left of centre, they'll make sure they have an answer for when you next drop by.

Given I've taken time out of my day to send this, perhaps one of you guys at Head Office can let them know someone acknowledges that they're doing something right ... and consistently too. I only have Paul's eMail address, so please feel free to forward this to the rest of his team ... oh, and if you can't recognise their efforts monetarily, then buy 'em all a beer some time!

Caroline, March 2007.

Hi, I bought a Tapco mixer from you at Sound Expo and just wanted to say thanks for the incredibly prompt delivery - about 22 hours. Very efficient!

Mike Gannon, March 2007.

Hi there, I consider that I must email you to say how pleased I've been on many occasions and especially after my last purchase of a digital multitracker. I have mainly dealt with Andy Ross at your Southampton branch. I spoke to him on several occasions last week and he always rang me back when he said he would. I contacted him three times last saturday morning and he always had the time to deal with me. The item I finally ordered arrived, as Andy said it would, yesterday.

I was possible to obtain the same item from two cheaper sources but no way was the service anywhere near as good. Many thanks, I deal with a lot of people who are into creating electronic music. I always mention your excellent service.

Adam Camrass, February 2007.

I would just like to say how pleased I am with the quality of service you provide. I was in the middle of mixing down a track when my sound card stopped functioning. I found a replacement card on your site and purchased it. The card was delivered promptly - earlier today (next-day) and I am now up and running.

Philip, February 2007.

I ordered an EdirolSD20 from you last Thursday - via the helpful Pete in Birmingham. It arrived here less than 24 hours later - in the S of France - even before the money had moved from the bank! How did you do this? amazing. (And it works.)

David Gelder, February 2007.

I received my Soundcraft M4 this week. The packaging offered more protection than a flight-case! Really fast delivery, as usual...good price...keep up the good work ;-)

Peter Sharp, February 2007.

Hi guys, Just a note to tell you I received my order today. Excellent staff and excellent service. I will be using you again!

Steve Curtis, February 2007.

Just a quick note to say thanks for sorting out the speaker problem we had recently and for putting together the PA system for us, the whole rig works really well. I think we will stick with the separate power amp and mixer, so I guess you have a spare Europower 500 on your hands.

Your help and assistance was well above the call of duty and the guys down at Romford couldn’t have been more helpful in getting the speaker swapped. All the guys were really impressed with DV Cambridge, so I think you have customers for life in this corner of Bedfordshire. Please pass on my thanks to Tina in Romford she was a diamond. Thanks again

David Emery, February 2007.

I'd just like to praise a particular member of your team, Duncan, in the successful delivery of my Tapco Juice 1400 power amplifier. I had rung numerous dealers, some left me waiting on hold for twenty minutes whilst others weren't interested in me wishing to purchase an amp they didn't have in stock. Digital Village, like the others, were also out of stock but I felt the best customer service was delivered from your store, particularly Duncan who explained the other options or how long I'd be waiting for the Tapco amp.

It has taken just over a week to arrive at my doorstep and I am thoroughly pleased. I have never used Digital Village before but I will happily recommend to others. Many thanks for your high levels of customer service

Trev Wilkins, February 2007.

Just a quick note to say how good your recent service was when I purchased an Alesis HD24 by mail order via the Birmingham store. The staff were great and the machine arrived next day without any problems. Your price was competitive with the free delivery so I'm very happy with the purchase. Cheers!

Dave Burtenshaw, February 2007.

Thank you for sending the midi-interface so quickly this is what I call good service. Your company is now on my favourites file for future use. Many thanks

Brian, February 2007.

Ordered online yesterday lunchtime, arrived 10am this morning - That's excellent service. Thanks dv247!

Wil Oliver, February 2007.

Many thanks for fast efficient service!

Graham Allison, January 2007.

Hi, just a quick message of thanks. This is the first music stuff Ive bought online and Ive been really impressed with the site, the service info on whats happening with the order and the speed of delivery. Excellent.

Robert, January 2007.

Just a quick note to express my amazement at the speedy fulfillment of my order. The UPS guy rolled up at 11:25am this morning ... roughly 24 hrs since I placed the order. That's service ... you guys should be rightly proud of your performance. I won't get an opportunity to try these in a live situation till Sat 3rd Feb, but I can't wait to get all hooked up. I'm sure they will sound fantastic. I'll let you know how they perform once I get to a venue where they can be 'cranked up' a bit.

Iain Cameron January 2007.

Just to say a big thanks for all the help and service you've given! I'll certainly find more to buy at some point! A special thanks to Ed Jack for all his help with my order and queries about monitors. Thanks again Ed! Until next time!

Lewis Alexander, Jan 2007.

Since the first time I heard of digital village, I just kept on popping on to get the best in studio hardware at the best prices. not to mention wonderful staff support and technical advice. the staff are 100% friendly and always there to direct you should you need advice, even a good deal or two. this is the best company you could ever deal with.

Martin Bezer, Jan 2007.

Just wanted to say thank you for the safe delivery of the two orders. I am delighted with the web site layout, the ease of use - selection of items, and of course your prices. A big thank you to Jo and Lorraine on the web phone for their courtesy and efficiency in changing an order so that we had the right products for the situation. Many, many thanks from our church, Torrevieja Christian Fellowship in (sunny Torrevieja, Alicante, Spain) We will be back!!!!!!

Geoff Lee, Jan 2007.

Thanks again for providing excellent service on an order. This is the 3rd time in just over a year I have ordered from you and the 3rd time I have received my items in perfect condition when you said they would be delivered. I will never order with my previous supplier again after their last 2 orders in comparison were atrocious with the kind of customer service that gave the impression they resented having my custom. In fact, I canceled my last order with them it was that bad....their website saying an item was in stock, it wasn't, them charging me a 'retaining fee' and telling me an item that I needed next day would be back in stock in 2-3 weeks. I ordered a pair of Tannoy Reveal 6A speakers from you late on Tuesday afternoon. Although I saw them cheaper elsewhere I remembered your service last time I ordered from you and I saw your invitation to match rival prices. You not only price matched, but undercut the other price! I have a project to finish with a tight deadline, you said they would be here on Thursday and they were; great stuff. That kind of service is definitely appreciated and remembered. And I also appreciate you inviting feedback. So far I have dealt with friendly staff and received perfect service. Couldn't ask for more. My band is off on tour shortly so no doubt I shall be ordering from you again in the next few weeks. :)

Rosita Cuenca, Jan 2007.

I recently purchased an EVN44B from you and I'd like to say that I am very pleased with the product. Delivery was very prompt and the package had not a smudge on it. I was very impressed will buy from you in future should I need any more equipment.

Delwyn Edwards, Jan 2007.

Hello, I wanted to contact you to thank for all the assistance you were able to give me when I made my purchases on the 27/10/06. I am very pleased with the service I received when I made the call to order the items, and very pleased with the products I have received. I regard them as very good value for money and will deal with you again. Happy New Year to you all.

Craig, Jan 2007.

I've bought a few things from you recently, and the service has been brilliant every time. There were good communications when I had a problem with one item, and everything was delivered quickly. Great products, and great prices to match. I'll definitely come back!

Dave Edwards, Jan 2007.

I ordered a Phonic powerpod 620 from your Birmingham branch yesterday morning using the phone. It arrived this morning, delivered in less than 24 hours for the princely sum of £6! I’ve worked in customer services and I know that often all you get is negative feedback and problems with dissatisfied customers. I’d recommend your business and your staff to anyone looking to buy musical gear – All I can say is Brilliant! Keep up the good work

Jim Butler, Jan 2007.

Just received my latest order from you. No cause for complaint whatsoever with anything I have ever ordered from you. One thing I will say, apart from the efficient service is the astonishing way the goods are wrapped, you could chuck them out of a truck and not damage them! They are a work of art! Full marks for that, even though it takes ages to get into the parcel, its worth it! Keep it up! All the best for the New Year, I'll be back!

Peter Heywood, Dec 2006.

Website - A+++++++
Simplicity of ordering - A ++++++
Speed of delivery- A ++++++++
Overall Feedback- An EXCELLENT service - would use again without reservation and would recommend to others!

Ian Hubbard, Dec 2006.

I've just received my order on 22/12 after only ordering it on the 20/12, very very pleased!!! All of the items came in great condition, well packaged :). Thank you Lorraine, you were very helpful and friendly when I was placing the order. Merry Christmas :)

Duncan Mclaren, Dec 2006.

I placed my order online yesterday afternoon and the microphone arrived this afternoon. I'm very pleased and impressed with your service and will certainly use Digital Village again.

S.M. Stewart, Dec 2006.

I would like to say how very impressed I was with the delivery of a Sennheiser wireless Instrument set.It took just over 24hours to receive after the order had been placed. That was very impressive. I shall definitely be doing business with you again in the near future.

Andrzej Gronek, Dec 2006.

Thank you for the professional transactions and fast deliveries.

Raimond Jakobs, Dec 2006.

Hello. I just got my new Soundcraft M12. I could not believe my eyes, because it showed up in one day, from UK to Estonia! I tested it and it's fine. I am very pleased. Keep up the good work and have a very blessed Christmas business season.

Claire Williams, Dec 2006.

Staff and service were excellent. Merry Xmas & A Happy New Year!

Joe Costello, Dec 2006.

Product arrived on time and in good condition. Cant ask for any more really. Thank you

Gary Downes, Dec 2006.

We received our goods yesterday, weren't expecting it so quick being as you had to order it. Thank you for a great service, you've helped make someone's Christmas to be very loud (don't think our neighbours will be too happy, but who cares!!) Best wishes, and Merry Christmas to the team... Have an excellent New Year, will be back next year, seen a 4x12 I want!... And once many, many thanks. Will certainly recommend your site

Trish McIntosh, Dec 2006.

I would like to say I have never experienced such a first class service. I telephoned with a product enquiry, was given first class advice and information. I faxed an order to you mid to late afternoon and have received the goods only 24 hours later. I would have no hesitation in ordering from your company in the future and will certainly ensure that I recommend you to anyone looking for musical equipment. The DiBox is for my son who will be absolutely delighted tonight and I would like to pass my personal thanks to all who was involved in the handling of my order. Thanks again.

Sheila Snook, Dec 2006.

Hi just a quick message to thank you very much for the prompt and efficient service I received when I ordered my korg k49 , I will not hesitate in using your service again, many thanks.

Brian Adams, Dec 2006.

I am writing to thank you for your prompt and efficient service. My eMail query was responded to quickly, and when I telephoned, I received helpful information, with no delay, or having to go through multiple levels on an automated telephone system before talking to a human! The goods were received quickly and the price was good value for money – excellent all round service!

Paddy Boyle, Dec 2006.

Just a quick note to say thanks. Our recent order for 2 wireless microphone systems has just arrived. Delivery time was very fast, price beating was excellent and the advice from your sales staff, Mark, was first rate!

Peter Litchfield, Nov 2006.

Hi Duncan (DV Cambridge), Just to say thank you for assistance. The guitar arrived on Friday as advised. Have been playing it most of the weekend but had to stop due to sore fingertips !!!! Many thanks again. Great service.

Guy J Mitchell, Nov 2006.

Just a few words to say that this the second time I have dealt with Digital Village for orders over the last couple of months. First order placed with DV Bristol, second order placed with DV Birmingham. All I can say is 'What a great bunch of guys'. Professional, efficient and an absolute pleasure to deal with. The goods arrived exactly as ordered, in the time stated and totally undamaged (very rare for couriers these days I find - well done UPS). No hesitation about placing further orders in the future and recommending you to other colleagues in the Recording and Sound business. Many thanks.

Steve Inyon, Nov 2006.

Hi Duncan (DV Cambridge), Following some fairly intensive head-scratching, I'm pleased to report that the new gear is all up and running. I can now say that I'm very happy with what I've bought and would like to say a big THANKYOU to yourself and your team for a first class service. I'm starting a small youth project in a week or so, and as previously promised, will recommend you to anyone who needs any kit. Thanks again, and hopefully speak to you soon.

Jason Daniels, Nov 2006.

Hi Dave (DV Birmingham), I hope you had a very nice weekend. In all the excitement of receiving the EWI and playing it, I forgot to send my thanks to you for such an excellent service. In everything you were as good as your word. No sooner had you sent me the tracking number than I saw able to follow it’s whereabouts. Then, next morning at 10:30am I received a call to tell me that it was already in reception. Outstanding. Anyway, I have spoken very highly of your service to my friends and I hope you receive a flurry of further purchases from them.

Jacqui Day, Nov 2006.

Just a wee note to say thanks very much to Emma - the piano arrived the day before the very important birthday so we had one very happy lad on our hands! Excellent service!

Ian Wilson, Nov 2006.

Hi Dan (DV North Lndon), Received the Sennheiser HD650 headphones today. Thanks for getting them to me so promptly. Wish some of the other mail order firms had your speedy service.

Kam Vadukul, Oct 2006.

Superb service and excellent product range at competitive prices. A big thanks to Paul (DV Birmingham) for all your help and technical support. Would recommend Digital Village to anyone after some hi-tech equipment. Also, quick prompt delivery via UPS – product arrived in A1 condition…Well Done guys!!! Keep up the good work. Look forward to doing more business again with you soon ..

James Wiltshire, Oct 2006.

Just a quick note to the Pro Audio team at DV North London that our 16 channel TLA desk has just solved every single mixing problem we've been having with computer based mixing... It's a brilliant counterpart to plug ins and we're over the moon - thank you very much for helping sort out such a good deal on it!

Paul Duncan, Sept 2006.

The guys in Digital Village Cambridge work their socks off to try & keep us all happy. I've been dealing with them for over 20 years, long before they moved to Mill Road & changed their name from Music Village. I have no complaints. I'm living in Ireland now but recently bought a new setup & they were most helpful over the phone as regards what was best for me and at a good price. They have tolerated me well whenever I have been a pain in the butt & I thank them for that. Every time I have called in they have welcomed me with a cup of tea & a smile & have always been patient & sympathetic as regards my monkey level grasp with the latest high tech gear. Thanks to Duncan & Mike that are helping me get a handle on the new stuff, all the others for putting up with my frequent phone calls & thanks also to the many others.

Alari Orav (Estonia), Sept 2006.

The mixer arrived yesterday nicely packed and in top condition, thank you. It sounds amazing!

Kate Saunders, Sept 2006.

Just wanted to say thanks to DV Birmingham for sorting me out with a great deal - fantastic value!

Harjinder Gharyal, July 2006.

Hi Nick (DV Birmingham) - I just wanted to say a big thank you for your excellent service. The goods I ordered yesterday arrived this morning at 11am. This is just superb and I cannot sing your praises enough. If your company offers any recognition to staff, I would like to nominate you for fantastic customer service. Well done and will definitely recommend you to others and well as for my own future purchases. Cheers.

Mr Greenhall, May 2006.

I am writing to you with a huge thanks for sending me my Mackie CFX12 so quickly. The guy I spoke to on the phone(Gavin – DV Bristol) was great, I told him I needed it by Friday and i received it on Thursday, I am so grateful, I will definitely be dealing with you and your excellent staff again. Thank you!

James Ash of Chase Animation, County Hall, March 2006.

From day one Digital Village has been a pleasure to work with. The friendly, knowledgeable 'can-do' attitude of Gareth Bevan at the sales stage has been more than matched by Matthew Pearce and his team during installation. The whole DV crew has a level of experience-based expertise that is extremely reassuring to see. Perhaps more importantly to a project manager, they all take real pride in their work. With minimal supervision they have gone out of their way in order to get the job done, and done well. Whenever a problem has arisen, the solution, usually ingenious, has followed right behind. I thoroughly recommend Digital Village Installation...and would like to thank Matthew, Danny, James, Graham and Gareth for all their efforts. Much appreciated, lads!

Eric Clay, Feb 2006.

Just a note to say thank you very much (Justin at DV East London) for the way you helped me when I bought The Alesis Multimix 8 Firewire 10 days ago. It works fine and I have had no problems using it with my laptop computer. I'm really pleased with it and thanks for making it an enjoyable experience shopping with you at Digital Village. I won't hesitate to use or recommend Digital Village in the future.

Mary Davies & Andrew Parkin, Feb 2006.

Hi Aeron (DV Bristol) - Just a message to say thanks a lot for your service on Saturday when we collected our gear. We are very pleased with everything we bought. The mixer is a monster isn't it? Like Andrew told you I use the 450's on stage. Everybody comments on the crystal clear sound. I definitely will stick to Mackie products, and should we need further purchases we will contact you. Thank you again, much appreciated!

Luke Gentry, Feb 2006.

DV247.COM is the best site in the world for recording studio equipment. Not only are you by far the cheapest site, delivery is quick and sometimes free. You are the best at what you do!

Revd. Evav Cockshaw, Jan 2006.

I bought a Yamaha Motif from DV Birmingham last week. The paperwork arrived promptly, and first thing Monday morning (which is the soonest they could have received it) I had a call from them to complete the transaction. The next morning my keyboard and stand arrived together. I couldn't have asked for a better service, or more helpful and friendly staff. Many thanks to all of you!

Alex Baker, Jan 2006.

Just wanted to say thanks for the fantastic gear and set up that your company gives. I ordered a computer, some software and DMX soundcard and all was beautifully set up and customised for music.I am very impressed with the job and care that the company took and appreciate the effort. The machine itself is very powerful and perfect for music production.

Howard Fielding, Jan 2006.

This is the first time I've made a purchase from your company and thought it appropriate to send a quick note of thanks for your professional and prompt service in arranging for the item to be delivered to my work location. It really does make a difference when people listen to their customer’s needs and requirements. Be assured that I will always check with DV before I make purchases in future and will have no hesitation in recommending you to friends and colleagues.

Andrew Piper, Dec 2005.

Impressed again! So often I’m disappointed with service levels in the UK and US but you're clearly doing it well at the moment.

Rob Green, Dec 2005.

Thanks for the great service with my Cubasis, Headphones, SRX-06 and FA101. I ordered these on Wednesday after 3pm and they arrived on Thursday by about 10am. Fabulous and exceeding my expectations (and yours too!)

Dan Harman, Nov 2005.

You're all doing a great job. I am a very satisfied customer of DV and use no other company. Your sales staff are very knowledgeable and patient whilst your technical support are very helpful and efficient. In my limited capacity I have had no hesitation in recommending you to friends.

Iain Faulds, Nov 2005.

Great prices, great service. Please keep up the good work!

Pete "Stratmaster" Mitchell, Nov 2005.

As a working musician, I want to recommend the team at DV Birmingham. In setting up my home studio, they have been amazing. Sales and after with back-up has been second to none. Keep On Rocking!

John Barrie, Nov 2005.

All services are A1 including aftersales which lets most stores down!

Mark Bloor, Nov 2005.

I must say your prices are some of the keenest around and the range and quality of items second to non as is the rapid delivery. Even the UPS driver said DV pack their goods well.. praise indeed!

Paul Hammock, Oct 2005.

I've used (a main competitor) and now as a result I now would only use Digital Village. I've found that even when an item isn't listed on your web site a phone call to you can usually get me a price. I like your Acton branch and the manager is always helpful. I have no problem recommending Digital Village to anyone, that's how much I like you.

Adrian Jones, Oct 2005.

Digital Village provides a good service already, and the support for my DVPC was excellent when I had a power supply problem.

Paul O'Neal, Oct 2005.

Just keep up the good work!

Steve Panter, Sept 2005.

I was greatly impressed with the rapid turnaround of my recent order and would recommend DV without hesitation.

Steve Elsey, Sept 2005.

I shop on the internet now so I don't visit the stores which is great for me as I usually know what I want to buy. The website is easy to use and the service has always been good. Only good things to say!

Tomas Lindsey, July 2005.

Anything i have ever needed you have been able to provide. This is why i always buy my gear from digital village. Keep up the good work!

Julian Field, June 2005.

Difficult to see how you could offer a wider range of products - you stock just about everything worth talking about, already!

Gary Bromham, May 2005.

I like the fact that Digital Village always have the time to speak to you about your requirements and are not motivated by shifting boxes unlike some west-end stores which shall remain nameless. Great company!

Mac Mcintyre, May 2005.

I found my first major online purchase with DV to be a painfree and straightforward process and i was very satisfied with the whole process of researching, comparing and selecting my purchases on your site and with the ordering and delivery. You kept me informed at every stage which gave me peace of mind...thanx

Steve Turner, Feb 2005.

Will probably still be buying stuff from you when I am retired!.............

Stephen Beesley, Feb 2005.

I have purchased a number of items from Digital Village via the internet as i am a web based customer and the service is first class. I find the site easy to navigate and i can find almost anything i need which other websites dont offer, also i think the DV price cuts section is good. I order what i need and it arrives usually within 3 or 4 working days which is great. So a huge thanx for the great service. And look forward to giving my continued custom to Digital Village.

Tim Crowther, Dec, 2004.

Very happy with prices and service offered.

Martin Harré, Dec, 2004.

Both website and store offer excellent service.

Chris North, Nov, 2004.

My recent purchase’s were very well protected by black bubble wrap. Well done DV

Free Delivery on mainland UK orders over £199

Synergy - new audio PCs from Digital Village. Out Now Portman and Alpha.

Pro Audio Stores

Barnet, North London
020 8440 3440
Romford, East London
01708 771991
Clapham, South London
020 7819 3900
Acton, West London
020 8992 5592
Bristol
0117 946 7700
Southampton
023 8023 3444
Birmingham
0121 687 4777
Cambridge
01223 316091

Please check stock availability at your local store before travelling.

News

Subscribe to Feed

Akai
LPD8 Laptop Pad Controller

USB MIDI Controller for Musicians, Producers, DJs, 8 Blue Light-Up, Velocity Sensitive Pads, Plug and play technology for Mac and PC systems.

£44.99

Includes FREE UK Shipping

in stock

SE Electronics
SE2000 Large Diaphragm Cardiod Microphone

Large Diaphragm Cardiod Microphone

£77.50

Includes FREE UK Shipping

in stock

Fender
Starcaster Strat & Amp Set, Metallic Black

6-String Strat Electric Guitar Package, Includes :Starcaster Stratocaster Electric Guitar in Metallic Black, Amplifier, Strap, Cable Gig Bag, Picks, D

£119.00

Fender Starcaster Strat & Amp Set, Metallic Black

Fender Event Saturday 7th November Southampton

in stock

Novation
ReMOTE 25 SL Compact MIDI Controller Keyboard

Intelligent control of all major sequencers and all automatable plug-ins. Includes Automap Universal, Bass Station, BFD Lite, Xcite+.

£129.99

Novation ReMOTE 25 SL Compact MIDI Controller Keyboard

The Best Keyboard Controller Deal In Europe

in stock

Ibanez
RG09LTD Electric Guitar, Pegasus Pearl White

6 String Electric Guitar, Limited Edition, Basswood Body With Pegasus Graphic, 3pc Wizard II Maple Neck With Rosewood Fingerboard, Edge III Bridge, Bl

£299.00

Ibanez RG09LTD Electric Guitar, Pegasus Pearl White

Win Ibanez RG09 LTD In-Store This Autumn

in stock

Fender
Standard Stratocaster Electric Guitar, Arctic White

6-String Mexican Strat Electric Guitar, The Mexican Standard Strat features: Maple Fingerboard, Tinted Neck, Arctic White, Includes Fender Gig Bag

£342.85

Fender Standard Stratocaster Electric Guitar, Arctic White

Fender Event Saturday 7th November Southampton

in stock