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These cookies are necessary for the functioning of the website and cannot be deactivated in your system. Generally, these cookies are only created based on actions you take in response to a service request, such as setting your privacy preferences, logging in, or filling out forms.
Our shop uses Google Ads. Through Google Ads conversion tracking, Google and we are able to track which ads users interact with and which pages they are redirected to after clicking on an ad. We may use the information collected through cookies to compile statistics about ad performance. No personally identifiable information is submitted to Google. The data is stored anonymously by Google.
Bing Ads / Microsoft AdsOur shop uses Bing Ads / Microsoft Ads. Through Microsoft Ads Conversion Tracking, Microsoft and we can track which ads users interact with and which pages they are redirected to after clicking on an ad. We may use the information collected through cookies to generate statistics about ad performance. No personally identifiable information is submitted to Microsoft. Microsoft stores the information anonymously.
EmarsysFor a more convenient implementation of discounts, we occasionally use cookies which guarantee the discount through a so-called affiliate program through the link of origin. These discounts are usually communicated through newsletters, which are created and managed by us with the tool "Emarsys".
UserlikeThis cookie stores user-like settings for the chat system provider, which are required for our online chat service.
Trusted ShopsWith the customer reviews of Trusted Shops it is possible to award stars for delivery, condition of the goods and customer service. Customers can also leave a comment to report on their shopping experience. In this way, consumers give each other guidance and give us the opportunity to continuously improve.
FacebookOur shop uses Facebook Ads. Facebook Ads conversion tracking allows Facebook and us to track which ads users interact with and which pages they are redirected to after clicking on an ad. The information obtained through cookies allows us to compile statistics on ad performance. No personal data is transmitted from our side to Facebook. Facebook stores the data anonymously.
The Trade DeskOur online shop uses The Trade Desk. By using The Trade Desk tracking, both The Trade Desk and we are able to track which ads users interact with and which pages they are redirected to after clicking on an ad. The information obtained through cookies allows us to compile ad performance statistics and serve retargeting ads on The Trade Desks advertising network. You can find more details on this in our privacy policy. No personal data is transmitted to The Trade Desk in this process. The Trade Desk stores the data anonymously.
PersonalizationWhen the personalisation function is activated, our online shop delivers advertising banners on our start and category pages that match your product interests. The data will not be passed on to third parties and will not be used on third-party websites.
We use Google Analytics to monitor and analyse how users interact with our shop and to create analyses of website activity. No personal data is transmitted to Google in this process. The data is stored anonymously by Google.
Econda AnalyticsWe use Econda Analytics to monitor and analyse how users interact with our shop and to create analyses of website activity. No personal data is transmitted to Econda in the process. The data is stored anonymously at Econda.
Unfortunately we cannot add orders to accounts once placed/processed on our systems.
Confirmations and notifications are sent via email.
Due to our previous technical merge with Music Store, some existing dv247 customers have experienced some issues logging into their old accounts.
As such they are prompted at checkout to either re-register for a new account or check out as a guest.
We have two locations. Our central warehouse is based in Germany and our UK office is based in Romford.
All orders are processed and fulfilled by the central warehouse.
You can contact the UK team on 017 0877 1900 / sales@dv247.com
Please email orders@dv247.com with your order reference we will then arrange a cancellation for you.
Please note that we are unable to cancel orders already in process with the warehouse or in transit with couriers.
If goods are received and you still wish to cancel the order, please email for a return to be raised.
Unfortunately security rules set by the finance company mean that we have to ship goods complete to the address on the application.
Collection is not possible and goods will be despatched from the central warehouse.
Once you have placed an order, you will receive auto-email notifications to advise.
Please check spam filters as email notifications do sometimes fall into there.
Order confirmations may advise the items are out of stock. Please note the information provided is an estimated time of arrival from suppliers into our warehouse and is subject to change.
If an order is all in stock without any issues, the team will process and despatch.
Shipping confirmation and tracking will be sent to you via email to advise.
Please be advised that we are unable to part ship an order.
Orders are shipped from the central warehouse in Germany. Please note the delivery date information advised on shipping confirmations is an estimated time of arrival not guaranteed.
Couriers tracking pages can be changed into English if needed, usually by a drop down box located at top of the page.
Once the goods reach the delivery country and deport, the tracking will activate and update again to advise in regards to delivery.
Although many of our products are shipped with a standard delivery service, bulk orders have to be shipped with freight services for safety.
If freight shipping is required, we endeavour not to pass on additional shipping costs to our customers but unfortunately this is not always possible.
Once an order is placed, if it is required to be despatched with freight services and an additional delivery charge is applicable to the order, the team will be in contact to advise.
Shipping time to UK, once an order is despatched, is estimated 7-10 working days. Once goods are received by the UK courier deport, the couriers should contact you direct to arrange delivery.
Please email orders@dv247.com so we can send the correct power supply for you.
Please send an official purchase order to allfax901@dv247.com for processing.
If you need company/bank details to set our company up as a supplier please email orders@dv247.com so we can supply for you.
Remittances should be sent to accounts@dv247.com.
Please email sales@dv247.com.
Please email orders@dv247.com